Lisbon Ads Support Specialist - Customer Operations

Cross Border Talents; Lisboa; Sur place; EUR 24 000 - 36 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon is recruiting an Operations Customer Expert — Ads Support for the English market. The role starts with 15 working days of training covering platform products, tools, and customer management.

After training, you will help users resolve advertising account and payment issues, troubleshoot campaigns, explain requirements and features, and provide support via email, chat and phone. The position is on-site in Lisbon, full-time, 40 hours per week with rotating shifts.

Qualifications

• 15 working days of training covering platform products, software tools, customer management, and support procedures.
• Provide support via email, chat, and phone.
• After training, help users resolve advertising account and payment issues and escalate complex cases.

Responsabilités

• Help users resolve advertising account and payment issues
• Troubleshoot problems with campaigns and platform functionality
• Explain advertising requirements and available features
• Provide support via email, chat, and phone
• Escalate complex cases and maintain accurate documentation

Description du poste

Cross Border Talents in Lisbon is recruiting an Operations Customer Expert — Ads Support for the English market. The role starts with 15 working days of training covering platform products, tools, and customer management.

After training, you will help users resolve advertising account and payment issues, troubleshoot campaigns, explain requirements and features, and provide support via email, chat and phone. The position is on-site in Lisbon, full-time, 40 hours per week with rotating shifts.