Lisbon 24x7 NOC Engineer — Incident & IT Ops

Claranet limited; Lisboa; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Claranet limited in Lisbon is seeking a NOC 24x7 engineer to join our internal team. You will detect, log, classify and diagnose incidents, and resolve them using knowledge bases.

You will work with third-party ticketing systems, report tickets in ServiceNow, act as first line of support, follow FIFO, and escalate to 2nd level when needed. Fluent English and strong Linux/Windows and network troubleshooting are essential for success.

Qualifications

• 12th grade or ongoing university studies.
• Good computer literacy from a user perspective.
• Knowledge in Linux and Windows troubleshooting on servers.
• Knowledge in troubleshooting in Network (Cisco, HP, WatchGuard and VPN).
• Proven proficiency in English, both spoken and written.

Responsibilities

• Detect, log, classify, and diagnose incidents.
• Resolve incidents using knowledge based documents.
• Manage third-party ticketing systems with managed services.
• Report third-party tickets in ServiceNow.
• Act as the first line of support to execute correct processes.
• Follow the first-in, first-out methodology for ticket handling.
• Escalate issues to 2nd level support as needed.

Skills

Linux

Windows

Networking

English

Education

12th grade or University attendance

Job description

Claranet limited in Lisbon is seeking a NOC 24x7 engineer to join our internal team. You will detect, log, classify and diagnose incidents, and resolve them using knowledge bases.

You will work with third-party ticketing systems, report tickets in ServiceNow, act as first line of support, follow FIFO, and escalate to 2nd level when needed. Fluent English and strong Linux/Windows and network troubleshooting are essential for success.