Lisbon NOC 24x7 Engineer - Incident Response & ITIL

Claranet Portugal; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Claranet Portugal is seeking a NOC 24x7 specialist to join our Lisbon-based internal team. You will detect, log, classify, and diagnose incidents, resolving them using our knowledge base and third-party ticketing systems.

You will report tickets in ServiceNow, act as the first line of support, and follow FIFO procedures while escalating to 2nd level support as needed. Proficiency in English is required.

Qualifications

• 12th grade or university attendance.
• Good computer literacy from a user perspective.
• Experience troubleshooting Linux and Windows servers.
• Knowledge of networking troubleshooting (Cisco, HP, WatchGuard, VPN).
• Proven proficiency in English, both spoken and written.

Responsibilities

• Detect, log, classify, and diagnose incidents.
• Resolve incidents using knowledge base documents.
• Manage third-party ticketing systems with managed services.
• Report third-party tickets in ServiceNow.
• Act as the first line of support to execute correctly processes.
• Follow the first-in, first-out methodology for ticket handling.
• Escalate issues to 2nd level support as needed.

Skills

English proficiency

Linux troubleshooting

Windows troubleshooting

Networking (Cisco, HP, WatchGuard, VPN

Ticketing systems

Education

12th grade

University attendance

Tools

ServiceNow

Job description

Claranet Portugal is seeking a NOC 24x7 specialist to join our Lisbon-based internal team. You will detect, log, classify, and diagnose incidents, resolving them using our knowledge base and third-party ticketing systems.

You will report tickets in ServiceNow, act as the first line of support, and follow FIFO procedures while escalating to 2nd level support as needed. Proficiency in English is required.