NOC 24x7

Claranet limited; Lisboa; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Claranet limited in Lisbon is seeking a NOC 24x7 engineer to join our internal team. You will detect, log, classify and diagnose incidents, and resolve them using knowledge bases.

You will work with third-party ticketing systems, report tickets in ServiceNow, act as first line of support, follow FIFO, and escalate to 2nd level when needed. Fluent English and strong Linux/Windows and network troubleshooting are essential for success.

Qualifications

• 12th grade or ongoing university studies.
• Good computer literacy from a user perspective.
• Knowledge in Linux and Windows troubleshooting on servers.
• Knowledge in troubleshooting in Network (Cisco, HP, WatchGuard and VPN).
• Proven proficiency in English, both spoken and written.

Responsibilities

• Detect, log, classify, and diagnose incidents.
• Resolve incidents using knowledge based documents.
• Manage third-party ticketing systems with managed services.
• Report third-party tickets in ServiceNow.
• Act as the first line of support to execute correct processes.
• Follow the first-in, first-out methodology for ticket handling.
• Escalate issues to 2nd level support as needed.

Skills

Linux

Windows

Networking

English

Education

12th grade or University attendance

Job description

We're fast learners,hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.

Right now, we arelooking for a NOC 24x7to integrate our internalteam, based inLisbon.

Your responsibilitiesinclude:

• Detect,log, classify, and diagnose incidents;
  
• Resolve incidents using knowledge basedocuments;
  
• Manage third-party ticketing systems withmanaged services;
  
• Report third-party tickets in ServiceNow;
  
• Act as the first line of support to executecorrectly processes;
  
• Follow the first-in, first-out methodology forticket handling;
  
• Escalate issues to 2nd level support asneeded;
  

You must have:

• 12th degree(minimum) or University attendance,
  
• Goodcomputer literacy skills from a user perspective,
  
• Knowledgein Linux and Windows troubleshooting skills in servers,
  
• Knowledgein troubleshooting in Network (Example: Cisco, HP, WatchGuard and VPN),
  
• Provenproficiency in English, both spoken and written