NOC 24x7

Claranet Portugal; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Claranet Portugal is seeking a NOC 24x7 specialist to join our Lisbon-based internal team. You will detect, log, classify, and diagnose incidents, resolving them using our knowledge base and third-party ticketing systems.

You will report tickets in ServiceNow, act as the first line of support, and follow FIFO procedures while escalating to 2nd level support as needed. Proficiency in English is required.

Qualifications

• 12th grade or university attendance.
• Good computer literacy from a user perspective.
• Experience troubleshooting Linux and Windows servers.
• Knowledge of networking troubleshooting (Cisco, HP, WatchGuard, VPN).
• Proven proficiency in English, both spoken and written.

Responsibilities

• Detect, log, classify, and diagnose incidents.
• Resolve incidents using knowledge base documents.
• Manage third-party ticketing systems with managed services.
• Report third-party tickets in ServiceNow.
• Act as the first line of support to execute correctly processes.
• Follow the first-in, first-out methodology for ticket handling.
• Escalate issues to 2nd level support as needed.

Skills

English proficiency

Linux troubleshooting

Windows troubleshooting

Networking (Cisco, HP, WatchGuard, VPN

Ticketing systems

Education

12th grade

University attendance

Tools

ServiceNow

Job description

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a NOC 24x7 to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Detect, log, classify, and diagnose incidents;
• Resolve incidents using knowledge base documents;
• Manage third-party ticketing systems with managed services;
• Report third-party tickets in ServiceNow;
• Act as the first line of support to execute correctly processes;
• Follow the first-in, first-out methodology for ticket handling;
• Escalate issues to 2nd level support as needed;

You must have:

• 12th degree (minimum) or University attendance,
• Good computer literacy skills from a user perspective,
• Knowledge in Linux and Windows troubleshooting skills in servers,
• Knowledge in troubleshooting in Network (Example: Cisco, HP, WatchGuard and VPN),
• Proven proficiency in English, both spoken and written

We value:

• Hold ITIL certification,
• Dynamism and initiative,
• High sense of responsibility,
• Problem-solving skills,
• Good communication,
• Team spirit and interpersonal skills,
• Results-oriented,
• Stress management and emotional control.