Learning Advisor (Spanish Speaker)

goFLUENT; Lisboa; Hybrid; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Dynamic startup-like environment

Mentoring program

Global offices

Team-building events

Job summary

goFLUENT is seeking a Learning Advisor in Lisbon to support students on their language-learning journey and maximize their use of our solutions. You will guide newcomers, address concerns, and maintain proactive communication across channels.

Ideal candidates bring B2C sales experience in education or services, strong verbal/written skills, and a customer‑oriented mindset. Join a dynamic, global team and contribute to learner success.

Qualifications

• B2C sales experience in education, consulting, or services.
• Fluent in English and Spanish.
• 1 year of experience in customer support or B2C sales.
• Experience in educational sales or services valued.

Responsibilities

• Guide new students who are starting their training with goFLUENT.
• Support learners throughout their journey and provide effective solutions.
• Follow up with students via phone, email, chat and other channels.
• Make proactive calls to motivate students to use resources.
• Coordinate with internal teams for a smooth learner experience.
• Suggest improvements to processes to raise learner satisfaction.

Skills

B2C sales

Communication

Spanish fluency

English fluency

Tools

MS Office

Google Docs

Job description

Are you passionate about helping people achieve their goals and delivering an exceptional customer experience? At goFLUENT, we are looking for a Learning Advisor to join our team.

We highly value candidates with B2C sales experience, especially within the education sector, as we are looking for individuals with excellent communication skills, empathy, follow-up abilities, and persuasive communication.

As a Learning Advisor, you will play a key role in our students’ experience, supporting them throughout their learning journey and helping them make the most of our language solutions.

If you enjoy connecting with people, building trust, and delivering high-level customer service, we would love to meet you!

What will you do?

• Become an expert in our products and services in order to guide new students who are starting their training with goFLUENT.

• Support learners throughout their journey by understanding their needs and providing effective solutions to any concerns.

• Follow up with students through different communication channels (phone, email, chat, etc.).

• Make proactive calls to motivate students to fully utilize the available resources and tools.

• Maintain efficient communication with internal teams to ensure a smooth user experience.

• Suggest improvements to internal processes and contribute to increasing learner satisfaction.

This role is ideal for you if…

• You have experience in B2C sales, preferably in the education, consulting, or services sector.

• You enjoy speaking with people and are able to build trust and engagement easily.

• You possess excellent verbal and written communication skills.

• You are empathetic, organized, adaptable, and customer-oriented.

• You are able to handle complex conversations in a positive and professional manner.

Requirements

• Fluency in Spanish and English

• 1 year of experience in customer support, or B2C sales

• Experience in educational sales or services will be highly valued

• Advanced English skills (spoken and written)

• Proficiency with MS Office, Google Docs, and digital tools

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international, vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 50 business languages!

• Ability to work from any of our 20+ offices around the world.

• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

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