Customer Support German Speaker

goFLUENT Group; Lisboa; On-site; EUR 23,000 - 35,000; Full time

Benefits offered by this job

Mentoring program

International work environment

Professional development opportunities

Job summary

goFLUENT is seeking a motivated Learning Consultant in Lisbon to ensure learners have an unforgettable experience and to provide valuable feedback to improve our services. You will engage with learners, guiding them on their language journey and collaborating with internal teams to deliver excellence.

You should be outstanding at communication in German and English, with prior customer support experience and an organized, proactive mindset.

Qualifications

• Bachelor's/College Degree in any field.
• Strong communication skills in German and English.
• Experience in customer service or support environments.

Responsibilities

• Become an expert on goFLUENT products and explain to new learners.
• Guide learners to meet their language goals and resolve questions efficiently.
• Respond to learner requests via phone, email, or chat across channels.
• Coordinate effectively with internal teams to ensure a smooth learner journey.
• Proactively encourage learners to utilize available resources and provide feedback.

Skills

German language

English language

Communication skills

Education

Bachelor's degree

Tools

MS Office

Google Docs

Open Office

Job description

Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey,and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You'll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
• Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
• Reply to our learners requests on several communication channels (phone, email, chat, etc.)
• Ensure a smooth and efficient communication with internal teams
• Call students to encourage them to take full advantage of the available resources
• Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback

You'll love this job if you

• Are outstanding at communicating, both orally and written , with a high level of German
• Have a previous successful experience in customer support
• Are very empathic and able to solve complex conversations in order to give a smile to customers
• Are an organized, responsive, adaptable, sincere, and autonomous person

We are looking for

• 1 year ofexperience in customer service
• Internet savvy and proficient in MS Office, Google Docs and Open Office
• High level of German (verbal and written)
• Advanced level of English (verbal and written)
• Bachelor's/College Degree in any field

What we offer

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!