German-Speaking Learning Consultant | Customer Success

goFLUENT Group; Lisboa; On-site; EUR 23,000 - 35,000; Full time

Benefits offered by this job

Mentoring program

International work environment

Professional development opportunities

Job summary

goFLUENT is seeking a motivated Learning Consultant in Lisbon to ensure learners have an unforgettable experience and to provide valuable feedback to improve our services. You will engage with learners, guiding them on their language journey and collaborating with internal teams to deliver excellence.

You should be outstanding at communication in German and English, with prior customer support experience and an organized, proactive mindset.

Qualifications

• Bachelor's/College Degree in any field.
• Strong communication skills in German and English.
• Experience in customer service or support environments.

Responsibilities

• Become an expert on goFLUENT products and explain to new learners.
• Guide learners to meet their language goals and resolve questions efficiently.
• Respond to learner requests via phone, email, or chat across channels.
• Coordinate effectively with internal teams to ensure a smooth learner journey.
• Proactively encourage learners to utilize available resources and provide feedback.

Skills

German language

English language

Communication skills

Education

Bachelor's degree

Tools

MS Office

Google Docs

Open Office

Job description

goFLUENT is seeking a motivated Learning Consultant in Lisbon to ensure learners have an unforgettable experience and to provide valuable feedback to improve our services. You will engage with learners, guiding them on their language journey and collaborating with internal teams to deliver excellence.

You should be outstanding at communication in German and English, with prior customer support experience and an organized, proactive mindset.