Application Support Engineer

LUZA Group; Lisboa; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Remote work where possible

Equipment provided

Job summary

LUZA Group seeks a Senior Application/Production Support professional to ensure operability of production solutions, manage batch processing with Control-M, and resolve incidents across Windows/Linux environments.

You will monitor Dynatrace, deploy changes, participate in releases, and drive continuous improvements, including documentation and stakeholder communication. A hybrid work model is offered.

Qualifications

• Senior-level experience in Application Support / Production Support.
• Strong knowledge of Open environments – Windows & Linux.
• Experience with Control-M for batch scheduling, monitoring and incident management.
• Knowledge of Tomcat / Apache and application deployment.
• Experience with CFT / Connect Express for file transfers.
• Knowledge of Public Cloud environments, preferably AWS or GCP.
• Experience with Kubernetes and ArgoCD.
• Experience with Dynatrace for application and infrastructure monitoring.
• Knowledge of ServiceNow or similar IT Service Management tools.
• Good knowledge of ITIL V4 and Agile methodologies.
• English – B1 minimum; French – A1/B1 is a plus.
• Strong communication, reporting and stakeholder management skills.
• Proactive, rigorous and service-oriented mindset.

Responsibilities

• Ensure the operability and availability of production solutions as L2 Support.
• Monitor and manage batch processing and production activities using Control-M.
• Investigate and resolve production incidents, including application, batch and file transfer issues.
• Perform operational activities such as deployments, restarts, disaster recovery and resource management.
• Monitor applications and infrastructure using Dynatrace and other monitoring tools.
• Provide technical support to application and technical teams and coordinate escalations when required.
• Participate in releases, changes and continuous improvement initiatives.
• Optimise processing chains and improve operational performance.
• Maintain operational procedures and technical documentation.
• Produce operational and performance reports and ensure effective communication with stakeholders.
• Act as a technical integrator, ensuring compliance with DevOps best practices and standards.
• Hybrid work model.

Skills

Senior-level experience

Windows & Linux environments

Control-M batch scheduling

Tomcat/Apache deployment

CFT/Connect Express

Public Cloud (AWS/GCP)

Kubernetes

ArgoCD

Dynatrace monitoring

ServiceNow ITSM

ITIL v4 & Agile

English (B1)

French (A1/B1)

Stakeholder management

Proactive, service-oriented mindset

Tools

Control-M

Dynatrace

Job description

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Ensure the operability and availability of production solutions as L2 Support;
• Monitor and manage batch processing and production activities using Control-M;
• Investigate and resolve production incidents, including application, batch and file transfer issues;
• Perform operational activities such as deployments, restarts, disaster recovery and resource management;
• Monitor applications and infrastructure using Dynatrace and other monitoring tools;
• Provide technical support to application and technical teams and coordinate escalations when required;
• Participate in releases, changes and continuous improvement initiatives;
• Optimise processing chains and improve operational performance;
• Maintain operational procedures and technical documentation;
• Produce operational and performance reports and ensure effective communication with stakeholders;
• Act as a technical integrator, ensuring compliance with DevOps best practices and standards.;
• Hybrid work model;

Who You Are:

• Senior-level experience in Application Support / Production Support;
• Strong knowledge of Open environments – Windows & Linux;
• Experience with Control-M for batch scheduling, monitoring and incident management;
• Knowledge of Tomcat / Apache and application deployment;
• Experience with CFT / Connect Express for file transfers;
• Knowledge of Public Cloud environments, preferably AWS or GCP;
• Experience with Kubernetes and ArgoCD;
• Experience with Dynatrace for application and infrastructure monitoring;
• Knowledge of ServiceNow or similar IT Service Management tools;
• Good knowledge of ITIL V4 and Agile methodologies;
• English – B1 minimum;
• French – A1/B1 is a plus;
• Strong communication, reporting and stakeholder management skills;
• Proactive, rigorous and service-oriented mindset.

What you'll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Delivery of work equipment adjusted to the performance of functions;
• Benefits plan;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!