L2 Workplace Support Engineer

growwithstow; Ovar; Remote; EUR 40,000 - 62,000; Full time

Job summary

stow Group is seeking an L2 Modern Workplace Engineer to ensure a stable and secure modern workplace by resolving end-user issues, handling incidents, and applying standard changes. You will support Intune enrollment, Entra ID sign-in, and policy basics, while escalating complex cases to L3 for engineering remediation.

Join a globally distributed team in a complex, international organization, with occasional travel up to 10% for installations and guidance.

Qualifications

• 3–5 years of relevant experience (enterprise and/or consulting preferred).
• Strong knowledge of Microsoft 365, Microsoft Entra, and Windows 11.
• Experience with PowerShell and Graph API is considered a plus.

Responsibilities

• Own L2 troubleshooting, resolution, and user communication for incidents and requests within approved runbooks, tools, and standard changes.
• Escalate to L3 (or Security/Identity) for structural defects, design/policy changes, exceptions, or recurring issues requiring engineering remediation.
• Does not change baseline configurations, global policies, or architecture; changes follow approved change processes and delegated permissions.
• Analyse, troubleshoot, and resolve L2 incidents related to the modern workplace.
• Troubleshoot Windows, macOS, iOS, and Android devices, Microsoft 365 services, and identity/access issues.
• Support Intune enrolment, compliance, profiles, and device registration; manage CA and access policies.

Skills

Microsoft 365

Microsoft Entra

Windows 11

PowerShell

Graph API

Teams

Video Rooms

telephony

Job description

As a global leader in industrial storage solutions, stow Group is renowned for its engineering excellence and commitment to innovation. With over 45 years of industry expertise, we design and implement powerful racking and automation systems for clients worldwide. stow Group has two independent brands under its roof: stow for racking & semi-automated solutions and Movu Robotics for warehouse automation.

Headquartered in Belgium, stow Group has production sites, affiliates and sales offices across all of Europe & USA, including a new racking production plant in USA as of April 2026. stow’s activity in Portugal began in 2019 with a production site and sales office in Ovar.

Location:

Ovar

, Portugal

Job Description

The L2 Modern Workplace Engineer ensures a stable and secure modern workplace by resolving end-user issues that cannot be solved by Level 1. The role troubleshoots incidents, fulfils standard requests, and escalates complex cases to Level 3 when required, following defined standards and procedures. You will support the implementation of continuous improvement projects and processes.

Main responsibilities and key tasks

• Own L2 troubleshooting, resolution, and user communication for incidents and requests within approved runbooks, tools, and standard changes.
• Escalate to L3 (or Security/Identity) for structural defects, design/policy changes, exceptions (e.g., Conditional Access), or recurring issues requiring engineering remediation.
• Does not change baseline configurations, global policies, or architecture; changes follow approved change processes and delegated permissions.

Incident & Problem Support (L2)

• Analyse, troubleshoot, and resolve L2 incidents related to the modern workplace.
• Troubleshoot Windows, macOS, iOS, and Android devices, Microsoft 365 services, and identity/access issues.
• Support Intune (enrolment, compliance, profiles, app deployment) and Entra ID (sign-in, MFA/SSPR basics, device registration).
• Mitigate user impact of Conditional Access and compliance policies (e.g., blocked access) and elevate when policy changes are required.
• Perform root-cause analysis for recurring issues, propose improvements, and elevate to L3 with clear documentation.

Service Request Execution

• Execute standard service requests per agreed procedures (e.g., onboarding/replacements, access/role changes, and approved configuration changes).
• Coordinate with L1 for handover and knowledge sharing; support L3 during deeper investigations.
• Keep tickets up to date with clear troubleshooting notes, evidence, and user communication.
• Create and maintain knowledge articles and runbooks to improve L1 enablement and first-time fix.
• Monitor endpoint update/patch compliance and coordinate remediation or escalation as needed.
• Follow and continuously improve operational procedures.

Security & Compliance

• Apply security standards and report potential risks or misconfigurations.
• Triage Defender for Endpoint alerts for end-user devices (validate, guide containment, collect evidence) and elevate to Security when required.
• Support Entra ID controls (MFA, SSPR, access reviews) within agreed procedures.
• Support audits and compliance activities when required.

Qualifications

• 3–5 years of relevant experience (enterprise and/or consulting preferred).
• Strong knowledge of Microsoft 365, Microsoft Entra, and Windows 11.
• Experience with PowerShell and Graph API is considered a plus.
• Experience with Microsoft Teams, Video Rooms and telephony is considered a plus.
• Strong troubleshooting and analytical skills; able to work independently within defined procedures.
• Clear communication with L1, L3, and stakeholders; structured documentation and follow-up.

Additional information

Job complexity and challenges

• Operate in a complex, international organization with diverse stakeholders, cultures, and local regulations.
• Work under an IT manager while taking ownership and applying a pragmatic, hands‑on approach.
• Occasional travel may be required (estimated up to 10%) for installations, guidance, and support.