L2 Modern Workplace Engineer — End-User IT Support

growwithstow; Ovar; Remote; EUR 40,000 - 62,000; Full time

Job summary

stow Group is seeking an L2 Modern Workplace Engineer to ensure a stable and secure modern workplace by resolving end-user issues, handling incidents, and applying standard changes. You will support Intune enrollment, Entra ID sign-in, and policy basics, while escalating complex cases to L3 for engineering remediation.

Join a globally distributed team in a complex, international organization, with occasional travel up to 10% for installations and guidance.

Qualifications

• 3–5 years of relevant experience (enterprise and/or consulting preferred).
• Strong knowledge of Microsoft 365, Microsoft Entra, and Windows 11.
• Experience with PowerShell and Graph API is considered a plus.

Responsibilities

• Own L2 troubleshooting, resolution, and user communication for incidents and requests within approved runbooks, tools, and standard changes.
• Escalate to L3 (or Security/Identity) for structural defects, design/policy changes, exceptions, or recurring issues requiring engineering remediation.
• Does not change baseline configurations, global policies, or architecture; changes follow approved change processes and delegated permissions.
• Analyse, troubleshoot, and resolve L2 incidents related to the modern workplace.
• Troubleshoot Windows, macOS, iOS, and Android devices, Microsoft 365 services, and identity/access issues.
• Support Intune enrolment, compliance, profiles, and device registration; manage CA and access policies.

Skills

Microsoft 365

Microsoft Entra

Windows 11

PowerShell

Graph API

Teams

Video Rooms

telephony

Job description

stow Group is seeking an L2 Modern Workplace Engineer to ensure a stable and secure modern workplace by resolving end-user issues, handling incidents, and applying standard changes. You will support Intune enrollment, Entra ID sign-in, and policy basics, while escalating complex cases to L3 for engineering remediation.

Join a globally distributed team in a complex, international organization, with occasional travel up to 10% for installations and guidance.