Senior Modern Workplace Engineer at Aceve

Aceve; Lisboa; Hybrid; EUR 60,000 - 76,000; Full time

Benefits offered by this job

Hybrid working

Occasional travel

Job summary

Aceve is hiring a Senior Modern Workplace Engineer to join our Lisboa team. You will deliver reliable IT services with a cloud-first, security-first approach, combining hands-on support with automation and standardisation across locations.

You’ll manage Microsoft 365, Entra ID, Intune and end-user devices, ensuring smooth onboarding, offboarding and ongoing endpoint management in a globally distributed setting.

Qualifications

• Experience in IT support/service desk or workplace engineering, ideally within international or multi-entity organisations.
• Strong working knowledge of Windows, Microsoft 365 and Intune.
• Understanding of identity and access management (Entra ID, joiner-mover-leaver processes).
• Familiarity with ITSM processes and basic ITIL awareness.
• Fluent English.

Responsibilities

• Provide first and second line support for laptops, mobile devices, Microsoft 365, collaboration tools, printers, network access and conference room equipment.
• Manage incidents and service requests through ITSM system with clear comms and timely resolution.
• Support onboarding, changes and offboarding, including account creation, access changes and device prep.
• Administer Microsoft 365, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Deploy and maintain endpoints via standardised builds and zero-touch deployment.
• Support security and compliance requirements, including access control and patching.
• Remove root causes of recurring issues; improve documentation and self-service guidance.
• Document infrastructure changes and outages; support root cause analysis.
• Be a clear, calm point of contact for users across countries and units.

Skills

Windows OS

Microsoft 365

Intune

Entra ID / IAM

ITSM / ITIL

English fluency

IT support / service desk

Cloud desktop (Windows 365 / AVD)

MDM

Zero-touch deployment

RMM

Atlassian

Automation / scripting

Tools

ITSM tools

Job description

Senior Modern Workplace Engineer at Aceve in Lisboa, P11, PT. This Full time on site position offers great opportunities for career growth. At Aceve, we back the builders of society. Founded in the Nordics and growing across Europe, we build digital tools for the people who construct and maintain our physical world - giving electricians, plumbers, and contractors back their time, clarity, and confidence. With over 900 employees across 8 countries, leading brands in 7 customer markets, and more than €100M in revenue, we're on an ambitious growth journey, and we're just getting started. We're an AI-first company, and we work with grit, openness, and a good dose of joy.

THE ROLE

You're the person who makes IT feel invisible — in the best way. When something breaks, you're calm. When there's ambiguity, you build structure. You get genuine satisfaction from making someone's day easier, and you'd rather fix the root cause once than patch the same issue five times. This role delivers reliable, secure and user-focused IT services across Aceve, combining hands‑on technical support with service improvement, endpoint management and identity‑related work. You'll work across multiple locations and business units, taking a cloud‑first, security‑first and automation‑first approach — resolving incidents, fulfilling service requests, driving standardisation, and spotting opportunities to automate repetitive work. Success in this role means users get reliable, timely and professional IT support, while the organisation benefits from a more standardised, secure and manageable workplace environment. You'll help reduce recurring incidents, improve documentation, support automation, and contribute to a modern workplace that's easier to support and better for the people who use it.

WHAT YOU'LL DO

• Provide first and second line support for laptops, mobile devices, Microsoft 365, collaboration tools, printers, network access and conference room equipment.
• Manage incidents and service requests through our ITSM system, with clear communication and timely resolution.
• Support onboarding, changes and offboarding, including account creation, access changes and device preparation.
• Administer Microsoft 365, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Deploy and maintain endpoints via standardised builds and zero‑touch deployment.
• Support security and compliance requirements, including access control, device compliance, patching and conditional access.
• Remove root causes of recurring issues rather than applying repeated fixes.
• Improve service desk processes, knowledge articles and self‑service guidance.
• Document infrastructure changes and outages, and support root cause analysis.
• Be a clear, calm point of contact for technical and non‑technical users across different countries and business units.
• Assist with workplace integration for new locations, teams or acquired companies.

WHAT WE'RE LOOKING FOR

The must-haves

• Experience in IT support, service desk or workplace engineering, ideally within an international or multi-entity organisation.
• Strong working knowledge of Windows, Microsoft 365 and Intune.
• Understanding of identity and access management (Entra ID, joiner-mover-leaver processes).
• Familiarity with ITSM processes and basic ITIL awareness.
• Ability to diagnose issues methodically and communicate clearly with technical and non-technical users.
• Fluent English.

The strong-to-haves

• Experience with cloud desktop solutions (Windows 365, AVD).
• MDM specialisation.
• Multi-site zero-touch deployment experience.
• RMM tooling experience.
• Atlassian administration experience.
• Scripting or automation experience.

The mindset

• You take a cloud-first, security-first, automation-first approach by default.
• You see IT as a service, not just a function — user experience comes first.
• You're energised by standardisation and by finding ways to automate repetitive work.
• You're comfortable working across multiple locations, business units and time zones.

GOOD TO KNOW

• Hybrid working, with regular office presence expected.
• Occasional travel between locations.
• This role can be based at any of our office locations.

Aceve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.