Klantenservicemedewerker – Portugal

Cross Border Talents; Lisboa; Sur place; EUR 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Health insurance from day one

Accommodation option

Meal allowance

Holiday and Christmas allowances

Performance-based bonus

Paid training

Résumé du poste

Cross Border Talents in Lisbon is seeking a Dutch and English-speaking Customer Service Representative to join our international team. The role involves helping SMB clients via phone, email, and chat, supporting growth with online advertising and self-serve tools.

We offer a 12‑month contract (with permanent prospects after two years), paid training, health insurance from day one, accommodation options, meal allowance, and a bonus for performance in a multicultural environment with career growth.

Qualifications

• Native-level Dutch required.
• Fluent English required.
• Interest in online advertising and new technologies.
• Customer support or sales experience is an advantage.
• Strong communication and problem-solving skills.
• Willingness to relocate to Lisbon.

Responsabilités

• Support SMB clients across phone, email, and chat.
• Grow self-serve advertising base online.
• Provide pre- and post-sales support for self-service products.
• Offer product and tool support to improve customer experience.
• Identify trends and solve problems for multiple SMB clients.
• Share product insights with the engineering team.

Connaissances

Dutch (native)

English (fluent)

Online advertising interest

Customer support experience

Communication skills

Problem solving

Willing to relocate to Lisbon

Description du poste

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts (Monday to Sunday, 07:00–21:00) | 40 hours per week

About the Role

We are looking for a Dutch & English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses (SMBs) of one of the world's most recognizable technology companies, helping them grow their business through online advertising. You will be in contact with clients via phone, email and chat.

Key Responsibilities

• Support SMB clients to grow their business across multiple channels (phone, email and chat)
• Support and expand the self-serve advertising base in the online and digital advertising domain
• Provide pre- and post-sales support for self-service products
• Provide product and tool support to improve the customer experience
• Identify trends and solve problems facing multiple SMB clients
• Share product insights and customer feedback with the engineering team

Requirements

• Native-level Dutch
• Fluent English
• Interest in online advertising and new technologies
• Customer support or sales experience is an advantage
• Strong communication and problem-solving skills
• Willingness to relocate to Lisbon

What We Offer

• Paid training (approx. 13 working days) and onboarding
• Employment contract with a foreseeable duration of 12 months, with a permanent contract after 2 years
• Health insurance from day one of the employment contract
• Accommodation option
• Meal allowance
• Holiday and Christmas allowances
• Performance-based productivity bonus
• Multicultural environment with career growth