Klantenservicemedewerker (Nederlandstalig) – Portugal

Cross Border Talents; Lisboa; Vor Ort; EUR 20.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid training (approx. 13 working days

Health insurance from day one

Accommodation option

Meal allowance

Holiday and Christmas allowances

Performance-based productivity bonus

Multicultural environment with career

Zusammenfassung

Cross Border Talents is seeking a Dutch & English-speaking Customer Service Representative to join our Lisbon team. You will support SMB clients of a major technology company via phone, email and chat, helping them grow their online advertising initiatives.

This on-site role requires native Dutch and fluent English, a willingness to relocate, and a customer-focused mindset. Training is provided, with a 12-month contract and potential permanent placement after two years.

Qualifikationen

• Native-level Dutch and fluent English are required.
• Strong communication and problem-solving skills are essential.
• Interest in online advertising and new technologies.
• Customer support or sales experience is an advantage.
• Willingness to relocate to Lisbon.

Aufgaben

• Support SMB clients to grow their business across multiple channels (phone, email and chat).
• Support and expand the self-serve advertising base in online and digital advertising domain.
• Provide pre- and post-sales support for self-service products.
• Provide product and tool support to improve the customer experience.
• Identify trends and solve problems facing multiple SMB clients.
• Share product insights and customer feedback with the engineering team.

Kenntnisse

Dutch

English

Communication

Problem-solving

Relocation willingness

Jobbeschreibung

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts (Monday to Sunday, 07:00–21:00) | 40 hours per week

About the Role

We are looking for a Dutch & English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses (SMBs) of one of the world's most recognizable technology companies, helping them grow their business through online advertising. You will be in contact with clients via phone, email and chat.

Key Responsibilities

• Support SMB clients to grow their business across multiple channels (phone, email and chat)
• Support and expand the self-serve advertising base in the online and digital advertising domain
• Provide pre- and post-sales support for self-service products
• Provide product and tool support to improve the customer experience
• Identify trends and solve problems facing multiple SMB clients
• Share product insights and customer feedback with the engineering team

Requirements

• Native-level Dutch
• Fluent English
• Interest in online advertising and new technologies
• Customer support or sales experience is an advantage
• Strong communication and problem-solving skills
• Willingness to relocate to Lisbon

What We Offer

• Paid training (approx. 13 working days) and onboarding
• Employment contract with a foreseeable duration of 12 months, with a permanent contract after 2 years
• Health insurance from day one of the employment contract
• Accommodation option
• Meal allowance
• Holiday and Christmas allowances
• Performance-based productivity bonus
• Multicultural environment with career growth