Dutch-Speaking Customer Support Agent

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Health insurance from day one

Accommodation option

Meal allowance

Holiday and Christmas allowances

Performance-based productivity bonus

Multicultural environment

Job summary

Cross Border Talents in Lisbon, Portugal seeks a Dutch & English-speaking Customer Service Representative to support SMBs in online advertising. The role involves assisting clients via phone, email and chat, with rotation shifts and a 40-hour work week on-site.

Responsibilities include supporting growth, pre- and post-sales assistance, and sharing feedback with engineering. Willingness to relocate to Lisbon is required, with a 12-month contract and potential permanent status after two years.

Qualifications

• Native-level Dutch required.
• Fluent English required.
• Interest in online advertising and new technologies.
• Customer support or sales experience is an advantage.
• Strong communication and problem-solving skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Support SMB clients to grow their business across multiple channels (phone, email and chat).
• Support and expand the self-serve advertising base in the online and digital advertising domain.
• Provide pre- and post-sales support for self-service products.
• Provide product and tool support to improve the customer experience.
• Identify trends and solve problems facing multiple SMB clients.
• Share product insights and customer feedback with the engineering team.

Skills

Dutch (Native)

English (Fluent)

Communication

Problem-solving

Willing to relocate

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts (Monday to Sunday, 07:00–21:00) | 40 hours per week

About the Role

We are looking for a Dutch & English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses (SMBs) of one of the world's most recognizable technology companies, helping them grow their business through online advertising. You will be in contact with clients via phone, email and chat.

Key Responsibilities

• Support SMB clients to grow their business across multiple channels (phone, email and chat)
• Support and expand the self-serve advertising base in the online and digital advertising domain
• Provide pre- and post-sales support for self-service products
• Provide product and tool support to improve the customer experience
• Identify trends and solve problems facing multiple SMB clients
• Share product insights and customer feedback with the engineering team

Requirements

• Native-level Dutch
• Fluent English
• Interest in online advertising and new technologies
• Customer support or sales experience is an advantage
• Strong communication and problem-solving skills
• Willingness to relocate to Lisbon

What We Offer

• Paid training (approx. 13 working days) and onboarding
• Employment contract with a foreseeable duration of 12 months, with a permanent contract after 2 years
• Health insurance from day one of the employment contract
• Accommodation option
• Meal allowance
• Holiday and Christmas allowances
• Performance-based productivity bonus
• Multicultural environment with career growth