Key Account Sales Manager

Confidencial; Vila Nova de Famalicão; On-site; EUR 35,000 - 55,000; Full time

Job summary

Confidencial is seeking a dedicated Key Account Manager to join its Sales Department. You will manage an assigned portfolio of key accounts, support RFQ processes, and coordinate with internal teams to meet customer expectations.

The role involves pricing, cost breakdowns, project kick-offs, change management and maintaining strong relationships with clients across industrial markets. Fluent English and willingness to travel are essential.

Qualifications

• Degree in Management, Engineering or related field.
• At least 1 year of experience in a similar role.
• Experience with RFQ and cost breakdowns is a plus.
• Fluent English; other languages are a plus.

Responsibilities

• Support preparation and submission of commercial offers and coordinate internal teams.
• Calculate sales prices and provide cost breakdowns for validation.
• Update offers with price changes due to technical, commercial, volume or material changes.
• Organise project kick-offs after an award.
• Negotiate changes and impacts with the customer.
• Validate purchase orders and keep price lists up to date.
• Negotiate price adjustments and extra costs with the customer.
• Visit customers to build relationships and resolve issues.

Skills

Fluent English

Results orientation

Analytical thinking

Attention to detail

Planning and organisation

Education

Degree in Management or Engineering

Job description

An industrial company with an international presence is looking for a Key Account Manager to join its Sales Department.

Mission

Manage an assigned portfolio of key accounts and follow the work done for and with each customer day to day. Resolve any operational issues within the scope of the role, so that customers stay satisfied.

Key responsibilities

• Support the preparation and submission of commercial offers in response to requests for quotation, coordinating the internal teams involved and the deadlines the customer has set.
• Calculate sales prices and prepare cost breakdowns, including logistics and packaging costs, for internal validation.
• Update offers whenever technical, commercial, volume, timing or raw material price changes occur.
• Once a project is awarded, organise the project kick-off.
• Assess change requests during the project lifecycle and negotiate their impact with the customer.
• Validate purchase orders and keep price lists up to date for invoicing.
• Negotiate price adjustments and extra costs with the customer.
• Manage customer complaints and returns, working with internal teams and keeping the customer informed until they are resolved.
• Visit customers when needed to build close relationships and resolve issues quickly.

Profile

• Degree in Management, Engineering or a related field
• At least 1 year of experience in a similar role, preferably in an industrial environment
• Experience with requests for quotation and cost breakdowns is a plus
• Fluent English; other languages are a plus
• Availability for occasional customer visits

Personal skills

Results orientation, analytical thinking, attention to detail, planning and organisation, communication and interpersonal skills, emotional intelligence, initiative and autonomy, teamwork, and adaptability and continuous improvement.

All applications will be handled in strict confidence.