Junior Linux Support Engineer - Portugal (Hybrid)

Product Pulse; Porto; Hybride; EUR 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

International environment

Continuous learning opportunities

Flexibility in work-life balance

People-first culture

Résumé du poste

Product Pulse is seeking a Linux Support Engineer to join their Level 2 Hotline Support team in Porto, Portugal. In this role, you will provide technical assistance to clients via phone and email, troubleshoot issues, and collaborate with internal teams. Candidates should have a background in Computer Science or equivalent, strong experience with Linux servers, and effective communication skills in English. The position offers a hybrid model, focusing on work-life balance and professional development.

Qualifications

• Background in Computer Science, Computer Engineering, or related IT field (or equivalent experience).
• Solid experience with Linux servers and understanding of web/application servers.
• Experience analyzing logs and troubleshooting issues in a Unix/Linux environment.

Responsabilités

• Act as primary contact for technical assistance via phone/email.
• Carry out remote troubleshooting and identify root causes.

Connaissances

Linux servers

Troubleshooting

Bash scripting

Python scripting

Web servers (Nginx, Apache)

Formation

Background in Computer Science or related field

Outils

Tomcat

Veritas

Monit

RHCS

Description du poste

Overview

Our client is a tech company specializing in content management and digital publishing solutions for media and financial services. Their software supports the full content lifecycle—from authoring and workflow to publishing and delivery—using modern frameworks and open technologies. They work globally, with teams and clients across Europe, the USA, and beyond.

We’re looking for a Linux Support Engineer to join a Level 2 Hotline Support team.

Responsibilities

• Act as a primary point of contact for customers seeking technical assistance via phone or email, providing timely support and clear resolutions.


• Carry out remote troubleshooting using diagnostic techniques, investigating issues across systems, hardware, and software. Identify root causes, collaborate with internal support teams, and guide users on appropriate solutions.

Qualifications

• Background in Computer Science, Computer Engineering, or a related IT field (or equivalent experience).


• Solid experience with Linux servers, with a good understanding of web and application servers such as Tomcat, Nginx, or Apache. Exposure to high availability frameworks (e.g. Veritas, Monit, RHCS) is a plus.


• Comfortable analyzing logs, troubleshooting issues, and working with scripting languages like Bash or Python in a Unix/Linux environment.


• Clear communication in English, teamwork skills, and a structured, solution‑oriented mindset.

Benefits

• International environment, collaborating with teams and clients across multiple countries.


• Company supports continuous learning and professional development, offering opportunities to grow technical and soft skills.


• Strong focus on flexibility and work‑life balance, with a hybrid model designed to adapt to individual needs.


• People‑first culture that values collaboration, diversity, and creating an environment where everyone can do their best work.