Linux Support Engineer

Eidosmedia; Porto; Híbrido; EUR 26 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Continuous Learning

Hybrid work model

International context

Enthusiasm and culture

Resumo da oferta

Eidosmedia in Porto is seeking a Linux Support Engineer to join the Hotline Support Team (Level 2). This shift-based role covers 24/7 support with rotations, delivering first-class technical assistance for our products with Linux, Tomcat/Nginx/Apache stack, and scripting on UNIX/Linux.

You will troubleshoot remotely, guide customers, and collaborate with global teams across France, Germany, the USA, UK, Australia, and Portugal to ensure reliable operation and customer satisfaction.

Qualificações

• Computer engineering/CS degree or IT diploma required.
• Strong knowledge of Linux Server.
• Experience with Web/App servers (Tomcat, Nginx, Apache).
• Basic knowledge of HA frameworks (Veritas/Monit/RHCS).
• Ability to troubleshoot and analyze log files.
• Proficient in Bash or Python on UNIX/Linux.
• Good English and teamwork.

Responsabilidades

• Serve as the first point of contact for customers via phone or email, providing first-level support.
• Perform remote troubleshooting and investigate user problems, coordinating with support teams to advise on action.
• Operate in a 24/7 shift-based support environment with rotating morning/afternoon shifts and weekend/holiday coverage.

Conhecimentos

Linux Server

Web Server

Scripting (Bash/Python)

English

Teamwork

Communication

Formação académica

Computer Engineering / Computer Science or IT Diploma

Descrição da oferta de emprego

We’re looking for a Linux Support Engineer who will join our Hotline Support Team (Level 2 support) in a shift-based environment.

As a Level 2 Technical Support Engineer you will assist to resolve all issues and perform regular troubleshoot on the Eidosmedia Products stack; you will ensure the smooth running of day to day objectives, delivering excellent customer service and first class technical support for our customers.

Company Profile

Eidosmedia is the world leader in content management and digital publishing solutions in the media and financial services sector. Our software covers the entire lifecycle of content, from authoring, management, workflow, design, to sharing, publishing and delivery, with open technologies and modern frameworks. We are innovators and disruptors, and we help our customers maximize the productivity and flexibility of their operations through the application of modern, digital technologies.

What we offer

• Continuous Learning: We encourage and support continuing education, offer training to enhance job and management related skills and provide a working environment where learning and development takes place to help all employees in their job paths.
• Work-Life Balance: At Eidosmedia we have a long history of success with the hybrid work model that existed in our company from before the global pandemic. We consider personal and family situations of our employees and though your presence in our offices will be required some of the time, it is extremely flexible.
• International context: We are a global reality, and you will deal with people all over the world with subsidiaries in France, Germany, the USA, UK, Australia and a growing tech-center in Portugal.
• Enthusiasm: We love what we do, and we love doing it well. Our enthusiasm drives us to take pride and pleasure in the routine delivery of excellence.
• People-Centric Culture: Our people are our most valuable resource. We aim to create an environment where everyone can reach their full potential.

What you will do

You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to their issues. You will be also responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware or software) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.

This a shift-based role within a 24/7 support organization. Shifts are structured to ensure continuous support, with no night shifts (covered by our team in Australia). Typical shifts:

The rotation usually includes morning and afternoon shifts, followed by rest days, and periodic standard day shifts. Weekend and holiday shifts are part of the rotation.

Compensation and Benefit

• Salary range: € 26.000-30.000 gross per year, depending on experience.
• Compensation for weekend and holiday shifts: 65€ per day.
• Health Insurance management (with dental cover).
• Meal Allowance of € 10,00 per working day.
• Udemy and LinkedIn Learning account for self-paced learning.
• Remote working & Transportation allowance: 60€ per month.
• A one-time bonus of 100€ for home workstation.

Personal Profile

• Computer Engineering, Computer Science degree or IT High School diploma.
• Good knowledge of Linux Server.
• Good knowledge of Web and Application Server (Tomcat, Nginx, Apache).
• Basic knowledge of framework HA (Veritas/Monit/RHCS).
• Ability to troubleshoot and diagnose problems and to analyze log.
• Good knowledge of scripting (Bash or Python on a UNIX or Linux platform).
• Good English skills.
• Teamwork and excellent communication skills.

More about us

Eidosmediahas aways been an international company composed of people from diverse cultures, countries, religions and backgrounds. Diversity is one of our strengths and colleagues are treated equally irrespective of race, religion, age, gender or sexual orientation - everybody’s contribution is valued in an atmosphere of mutual trust and respect.