Italian Customer Specialist In Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Descripción de la vacante

Cross Border Talents is seeking a Customer Specialist in Lisbon, Portugal. In this role, you will provide professional customer support via phone, email, and live chat, ensuring a seamless and positive experience for customers.

The ideal candidate should be fluent in Italian (C1/C2) and English (B2), possess strong analytical and communication skills, and have a proactive, detail-oriented mindset. We offer competitive compensation, performance bonuses, and comprehensive health and life insurance.

Formación

• Proactive, detail-oriented mindset with eagerness to learn and grow in the customer service field.
• EU citizenship or valid Portuguese residency card required.

Responsabilidades

• Deliver friendly and professional customer support via phone, email, and live chat.
• Handle customer inquiries, account requests, and troubleshooting tasks.
• Accurately document customer interactions within internal systems.

Conocimientos

Fluent in Italian (C1/C2)

Fluent in English (B2)

Strong analytical abilities

Creative abilities

Communication abilities

Descripción del empleo

Kickstart Your Career as a Customer Specialist!

Become part of a supportive and customer-focused workplace where professionalism, empathy, and exceptional service are at the heart of every interaction. If you are proactive, detail-oriented, and passionate about helping people, this is a great opportunity to develop and advance your career.

Role Overview

As a Customer Specialist, you will serve as the primary contact for customers, providing assistance through phone, email, and live chat. Your role will involve delivering accurate information, resolving issues efficiently, and creating a smooth and positive customer experience.

Key Responsibilities

• Deliver friendly and professional customer support via phone, email, and live chat
• Handle customer inquiries, account requests, and basic troubleshooting tasks
• Communicate clearly and effectively to resolve customer concerns
• Accurately document customer interactions within internal systems
• Escalate complex or sensitive issues following company procedures
• Collaborate with internal teams to ensure timely and effective resolutions
• Meet service quality standards and response time goals
• Keep up to date with product knowledge, company policies, and industry best practices

Requirements

• Language Skills: Fluent in Italian (C1/C2) and English (B2)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress‑free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!