ITIL Application Support

Decskill; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A prominent IT consulting company in Porto is looking for an ITIL Application Support professional. The role involves managing incidents, providing top quality support, and leading change management efforts. Candidates must possess ITIL certification, and knowledge of Data Flows and teamwork skills is essential. This position requires flexibility to work in shifts and on-call support, offering the opportunity to work in a dynamic and challenging environment.

Qualificações

• ITIL certification is mandatory.
• Knowledge of Data Flows systems.
• Financial Knowledge is an advantage.

Responsabilidades

• Manage incident and support operations.
• Handle change management and reporting.
• Communicate during crisis calls.

Conhecimentos

Problem Solving and critical thinking

Team work and collaboration

Ability to work independently and collaboratively

Proactive and flexible approach

Formação académica

ITIL Expert

Ferramentas

Data Flows (MQ, CFT, API)

Descrição da oferta de emprego

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Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients an extension to their IT teams;
• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

ITIL Application Support!

Mission: The IT team supports our operational teams in providing our clients with the best quality of uninterrupted service - as a member of this team you are responsible for tackling open incidents and supports, and lead their resolution, in coordination with different application development teams and external parties. This involves working in shifts (7>16 and 9:30>18:30) as well as on‑call support.

Primary responsibilities will include: Incident / Support / Change Management, Investigation, Escalations, Incident Communication, Crisis calls, Managing backlog, Exchanging with other support teams and Producing activity reports on a production scope.

Responsibilities

• Change Management.
• Reporting.
• Crisis Communication.

Requirements

• ITIL Expert.
• Data Flows (MQ, CFT, API) Knowledge.
• Financial Knowledge is a plus.
• Problem Solving and critical thinking.
• Team work and collaboration.
• Ability to work independently and collaboratively in a team.
• Proactive and flexible approach to dealing with challenges.

If you’re interested in this job, please send your CV to [e-mail] with reference “CA/Support