Application Production Support | L1 & L2

Decskill; Lisboa; Presencial; EUR 40 000 - 55 000; Tempo integral

Resumo da oferta

A leading IT consulting company in Lisbon seeks an Application Production & System Administrator to manage the Close of Business (COB) process. You will handle banking L1/L2 support, SQL, and troubleshooting application issues. The ideal candidate has a strong background in banking operations and is fluent in English. This position offers competitive compensation and the opportunity to work in a dynamic environment.

Qualificações

• Experience with Banking L1/L2 support.
• Proficiency in banking streams including Retail Banking, Treasury Operations.
• Strong knowledge of RTB operations and incident management.
• Proficiency in SQL and Unix/shell scripting.
• Familiarity with banking interfaces, APIs, middleware.
• Fluency in English is mandatory.

Responsabilidades

• Oversee the Close of Business (COB) process addressing system issues.
• Monitor and resolve user queries, perform first-line diagnosis.
• Analyze and resolve application issues collaborating with teams.
• Facilitate the resolution of logged tickets with proper analysis.
• Respond to inquiries from Operations and Users.

Conhecimentos

Banking L1/L2 support

Retail Banking

SQL

Unix/shell scripting

Log analysis

Incident management

Fluency in English

Descrição da oferta de emprego

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

Application Production & System Administrator (Lisbon)

Responsibilities

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA).
• L1 – Monitor, Respond to and resolve user queries and minor technical issue, perform first‑line diagnosis, Maintain knowledge base and document common issue and resolutions, adherence to SLA.
• L2 – Analyze, troubleshoot and resolve application issues, collaborate with L3 teams/ interface teams, Perform root cause analysis, Manage patched, upgrades, Support batch processing, reconciliations and end‑of‑the day operations, work closely with infrastructure, databases and security teams to maintain system integrity, Ensure compliance with group IT governance, audit.
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution.
• Respond to inquiries and requests for clarification from Operations and Users.

Requirements

• Experience with Banking L1/L2 support.
• Proficiency in banking streams - Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting.
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management.
• Proficiency in SQL, Unix/ shell scripting, and log analysis.
• Familiarity with banking interfaces, APIs, and middleware.
• Fluency in English is mandatory.

If you’re interested in this job please send your CV to [e-mail] or [e-mail], with the reference “CA/Support”.

Thank you! :)

Decskill is committed to equality and non‑discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.