Application Support | French Speaker

Decskill; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

A leading IT consulting company in Portugal is looking for an Application Support role to assist users in their daily tasks, troubleshoot issues, and provide efficient solutions. Candidates should have strong knowledge of SQL Server, Oracle, investment finance products, and relevant monitoring tools like Kibana and Grafana. Fluency in both English and French is required. Interested candidates should send their CVs to [e-mail] with reference 'CA/ApplicationSupport'.

Qualificações

• Experience with SQL Server, Oracle, and Sybase for database management.
• Understanding of Investment finance products like Derivatives and Money Market.
• Knowledge of Kibana and Grafana for monitoring and data visualization.
• Familiarity with ServiceNow or similar ticketing tools.
• Fluent in English and French for effective communication.

Responsabilidades

• Assist FO and MO users with day-to-day tasks and troubleshooting.
• Conduct first-level incident investigations.
• Serve as a single point of contact for user-related inquiries.
• Understand business issues and impacts on users' tasks.
• Engage in continuous training for business knowledge enhancement.

Conhecimentos

SQL Server

Oracle

Sybase

Investment finance knowledge

Kibana

Grafana

ServiceNow

Fluent in English

Fluent in French

Ferramentas

SQL Server

Oracle

Sybase

Kibana

Grafana

ServiceNow

Descrição da oferta de emprego

Overview

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
• DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

Responsibilities

• Assist FO and MO users (our clients) in their day to day work, troubleshooting issues and designing workarounds to reduce incidents and problems faced during the day.
• Perform the fist level of incident investigation.
• Act as single point of contact for any users related topics and coordinate different actors when addressing transversal issues.
• Understand business issues and business impacts.
• Continuous training on Business knowledge to keep service level on top.

Requirements

• SQL Server /Oracle and Sybase.
• Investment finance knowledge (eg, Derivatves, Money Market products).
• Kibana.
• Grafana.
• ServiceNow/ticketing tools.
• Fluency in English.
• Fluency in French.

If you’re interested in this job please send your CV to [e-mail] with reference "CA/ApplicationSupport".

Thank You.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being