Application Support

Decskill; Lisboa; On-site; EUR 29,000 - 42,000; Full time

Job summary

Decskill is seeking an Application Support specialist to ensure the stability and availability of critical applications in Lisbon.

You will work with DevOps and development teams to implement upgrades, manage incidents, and maintain documentation. The role includes on-call rotations and 24/7 availability for priority systems.

Join a growing IT consultancy with international context and opportunities across Europe.

Qualifications

• Experience administering Java application servers (JBoss EAP) and performance tuning.
• Experience with API gateway integrations (Axway/APIGee).
• Experience with monitoring/observability tools (Dynatrace/ELK/Grafana/Prometheus).
• CI/CD tooling and automation (GitLab, ArgoCD, Jenkins, Nexus).
• Relational databases (MSSQL Server; PostgreSQL).
• Fluency in Portuguese is required.

Responsibilities

• Monitor and maintain application stability and availability.
• Lead or participate in incident management and RCAs within ITIL governance.
• Execute change requests and deployments following ITIL & DevOps processes.
• Collaborate with Development/ Scrum teams to design, deploy and enhance systems.
• Maintain and update technical documentation and share best practices.

Skills

Java knowledge

Portuguese fluency

Tools

Dynatrace

Jaeger

Grafana

Prometheus

ELK

GitLab

ArgoCD

Jenkins

Nexus Sonatype

Ansible

Terraform

JBoss EAP

Axway API Gateway

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for Application Support for a new project:

Responsibilities

Application Stability & Availability:

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and processess.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations and ensure 24/7 avilability for critical applications.

Technical Support & Collaboration:

• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.

Documentation & Knowledge Sharing:

• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.

Platform Monitoring:

• Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace).
• Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices.
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.
• Complete mandatory training for the proper functioning of IT Production area and the Company;
• Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise.

Requirements

• Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization).
• API gateway integration (Axway/APIGee).
• Tooling:
• Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK).
• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype).
• Ansible and/or Terraform.
• Relational DBs (MSSQL Server; Postgre).
• Fluency in the portuguese language.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.