Customer Support Specialist – Social Media & Digital Advertising —Italian

Cross Border Talents; Lisboa; Sur place; EUR 11 000 - 12 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Meal allowance

Attendance bonus

Résumé du poste

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Support Specialist to assist customers with social media products and paid campaigns. You will use Italian and English to deliver reliable, professional service in a fast-paced digital advertising environment.

Key duties include answering enquiries, resolving paid campaign issues, and adhering to internal guidelines while collaborating with the team. The role requires strong customer focus and rotating shifts.

Qualifications

• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Experience in digital marketing and customer service in an ad tech environment.
• Knowledge of social media products and basic digital advertising concepts.
• Strong customer focus and ability to work rotating shifts.

Responsabilités

• Respond to customer enquiries with clear, helpful information.
• Assist with questions related to social media products and digital advertising.
• Support users with paid campaign-related issues.
• Investigate customer concerns and provide solutions.
• Follow internal procedures and service-quality guidelines.
• Work independently and as part of a team.
• Fluent Italian and English.

Connaissances

Paid campaign management

Digital marketing

Customer service

Social media products knowledge

Italian and English fluency

Formation

Marketing degree

Description du poste

About the Role

We are seeking an Italian-speaking Customer Support Specialist to provide assistance in a digital advertising environment. You will support customers with enquiries related to social media products and paid campaigns, using your Italian and English communication skills to deliver reliable and professional service.

Key Responsibilities

• Respond to customer enquiries and provide clear, helpful information.
• Assist with questions related to social media products and digital advertising.
• Support users with paid campaign-related issues.
• Investigate customer concerns and provide appropriate solutions.
• Follow internal procedures and service-quality guidelines.
• Work effectively both independently and as part of a team.
• Fluent Italian and English.
• Previous experience in paid campaign management is mandatory.
• A degree in Marketing or a related field.
• Experience in digital marketing and customer service/contact centre operations in an advertising technology environment.
• Knowledge of social media products and basic digital advertising concepts.
• Strong customer focus and ability to work rotating shifts.

Languages

Italian / English

Salary & Benefits

• €980–€1,020 gross/month (paid over 14 months; source salary: €1,000)
• €2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €40 attendance bonus (as stated in the offer).

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.

Relocation

Relocation support provided. Shared accommodation may be available for up to 12 months; utilities are included and accommodation costs are deducted from salary.