Italian-Speaking Digital Advertising Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Relocation assistance

Welcome bonus

Daily meal allowance

Attendance-based bonus

International career development

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a customer support specialist fluent in Italian and English to assist users of digital advertising tools. You will handle campaign-related questions, explain platform features, and provide practical guidance with a professional, customer-focused approach.

The initial schedule runs rotational shifts between 07:00 and 19:00, with a future 24/7 rotation potentially introduced.

Qualifications

• Fluent in Italian and English.
• Experience in paid campaign management.
• Experience in digital marketing.
• Degree in Marketing or related discipline.
• Experience in customer service or contact centre for an ad tech company.
• Good knowledge of social media platforms and digital advertising fundamentals.
• Strong communication skills and ability to work independently and collaboratively.

Responsibilities

• Support customers with digital advertising tools and services.
• Help troubleshoot campaign-related questions and issues.
• Explain platform features and provide practical guidance.
• Ensure a professional and customer-focused support experience.

Skills

Italian

English

Paid campaign management

Digital marketing

Communication

Teamwork

Social media

Independent & collaborative

Customer service

Education

Marketing degree

Job description

Lisbon, Portugal
On-site position
Languages: Italian and English
Initial schedule: Rotational shifts between 07:00 and 19:00, with 2 rotating days off. A future 24/7 shift rotation may be introduced.

Your Responsibilities

• Support customers with digital advertising tools and services.
• Help troubleshoot campaign-related questions and issues.
• Explain platform features and provide practical guidance.
• Ensure a professional and customer-focused support experience.

What We're Looking For

• Fluent Italian and English.
• Experience in paid campaign management and digital marketing.
• A degree in Marketing or a related discipline.
• Previous experience in customer service or a contact centre supporting an advertising technology company.
• Good knowledge of social media platforms and digital advertising fundamentals.
• Strong communication skills and the ability to work independently and collaboratively.

Benefits

• Relocation assistance and access to shared employee accommodation for up to 12 months, with utilities included and accommodation costs deducted from salary.
• Welcome bonus.
• Daily meal allowance.
• Attendance-based bonus.
• International career development opportunities.