Italian Tech Support Pro — Porto, Paid Training

CB Talents; Porto; On-site; EUR 12,000 - 14,000; Full time

Job summary

CB Talents in Porto is hiring friendly Italian-speaking customer support specialists to join a growing technical care team. No engineering background required; a comprehensive, fully paid training program starts from day one to teach you every tool and system.

You'll handle inquiries via calls, email or chat, guide customers through solutions, log notes accurately, perform basic checks, and report recurring issues to the team leads. A friendly, office-based role with local paperwork ready.

Qualifications

• Fluent spoken and written Italian.
• German language OR tech interest preferred.
• Basic English reading ability.
• Good listening and communication skills.
• Willingness to participate in paid training.
• Local Porto residency and working papers available.

Responsibilities

• Be the First Contact: Answer incoming calls, emails, or chat messages from Italian-speaking customers.
• Solve Everyday Technical Issues: Guide customers through solutions using the company guide.
• Keep Accurate Notes: Type brief, clear summaries into the system.
• Run Basic Checks: Help test connections, reset passwords, or adjust settings.
• Spot Common Glitches: Report recurring issues to team leads.
• Deliver Great Care: Ensure customers feel heard, respected and supported.

Skills

Italian language

German language

Tech interest

Job description

CB Talents in Porto is hiring friendly Italian-speaking customer support specialists to join a growing technical care team. No engineering background required; a comprehensive, fully paid training program starts from day one to teach you every tool and system.

You'll handle inquiries via calls, email or chat, guide customers through solutions, log notes accurately, perform basic checks, and report recurring issues to the team leads. A friendly, office-based role with local paperwork ready.