Italian-speaking Technical Support Rep (A)

Savior Artigos Texteis Lda; Porto; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Fully paid training

Office in Porto

Job summary

Savior Artigos Texteis Lda in Porto seeks an Italian-speaking customer care associate to join an expanding team. You will handle calls, emails, and chats, guiding customers through account or service issues with a friendly, patient approach.

The role includes a fully paid training program from day one and requires you to live in or near Porto with local working papers. No relocation offered. This is a full-time on-site position.

Qualifications

• Fluent Italian language proficiency (spoken and written).
• Conversational German OR strong interest in everyday tech.

Responsibilities

• Be the First Contact: Answer calls, emails, or chats from Italian-speaking customers.
• Assist with accounts or services and guide customers through solutions.
• Keep accurate notes in the system with clear summaries.
• Run basic checks like password resets or settings updates.
• Report common issues to team leads for quick resolution.

Skills

Italian language

German language

Tech interest

English basics

Communication skills

Job description

Overview

Are you a fluent Italian speaker living in the vibrant city of Porto? A premier global customer relations company is looking for friendly, motivated individuals to join an expanding technical care team! If you enjoy answering questions, helping people navigate apps or digital services, and want to kickstart a stable office career, this is the perfect spot. Do not worry if you are not a computer engineer—the company provides a comprehensive, fully paid training program from day one to teach you every tool and system you will need to succeed.

Responsibilities

• Be the First Contact: Answer incoming calls, emails, or chat messages from Italian-speaking customers who need help with their accounts or services.
• Solve Everyday Technical Issues: Listen carefully to the customer's problem, figure out what went wrong, and walk them through the solution step-by-step using an easy company guide.
• Keep Accurate Notes: Type brief, clear summaries into the system to keep track of what the customer's issue was and how it was resolved.
• Run Basic Checks: Help customers test their connections, reset passwords, or update settings to make sure everything is running smoothly before the interaction ends.
• Spot Common Glitches: Notice if multiple customers are calling about the same issue and report it to team leads so it can be looked into quickly.
• Deliver Great Care: Ensure every customer finishes their conversation feeling heard, respected, and fully supported.

Requirements

• Language Power: Excellent spoken and written Italian (native or near-native level) so you can converse naturally and comfortably with customers.
• Extra Skill Bonus: You either speak conversational German OR you just have a strong personal interest in everyday tech stuff like smartphones, apps, and basic computer software.
• English Basics: A simple ability to read basic technical English, such as understanding standard menu buttons, tech alerts, or system instructions.
• Patient Listening: Great communication skills and the patience to help customers who might not be very tech-savvy themselves.
• Ready to Learn: A positive attitude and an eagerness to participate in interactive, fully paid training sessions.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to sign a contract immediately. (Please note: Relocation support is not available).