Italian-Speaking Social Media Support Specialist

Cbt; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private health insurance

Meal card

Christmas and holiday bonuses

Professional development opportunities

Relocation package

Free Portuguese lessons

Cooking classes

Sports activities and social events

Access to shared company apartments

Job summary

Cbt in Lisbon is seeking a Customer Support Representative for the Italian-speaking user base. You will handle inquiries via multiple channels, resolve account, login, and technical issues, and maintain a high level of customer service.

The role requires collaboration in an international team and adherence to procedures. Training is conducted in English, with a structured schedule and potential for relocation benefits as described in the offer.

Qualifications

• Fluency in Italian, both written and spoken.
• Good command of English for training and internal communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and professional attitude.

Responsibilities

• Respond to customer inquiries via email, chat, or other support channels.
• Provide accurate solutions for account, login, technical, and platform-related problems.
• Communicate clearly, professionally, and empathetically with Italian-speaking users.
• Apply company guidelines and troubleshooting procedures consistently.
• Identify issues requiring specialized assistance and refer them to the appropriate department.
• Be part of a 24/7 team working on rotational shifts to provide continuous customer support.

Skills

Italian language

English language

Communication skills

Problem-solving

Job description

Cbt in Lisbon is seeking a Customer Support Representative for the Italian-speaking user base. You will handle inquiries via multiple channels, resolve account, login, and technical issues, and maintain a high level of customer service.

The role requires collaboration in an international team and adherence to procedures. Training is conducted in English, with a structured schedule and potential for relocation benefits as described in the offer.