Italian Social Media Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Career development opportunities

Job summary

Cross Border Talents in Lisbon is seeking fluent Italian speakers to join our Social Media Customer Care team for September and October in Lisbon. You will be the voice of the brand across social media and digital channels, helping customers and resolving issues with a positive, responsive approach.

The role is full-time (40 hours per week) on a rotating schedule with flight ticket reimbursement, comprehensive health insurance, and free Portuguese language classes.

Qualifications

• Fluent Italian, written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.

Responsibilities

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

English (B1/B2)

Typing 20+ wpm

Strong communication

Customer-focused mindset

Job description

Cross Border Talents in Lisbon is seeking fluent Italian speakers to join our Social Media Customer Care team for September and October in Lisbon. You will be the voice of the brand across social media and digital channels, helping customers and resolving issues with a positive, responsive approach.

The role is full-time (40 hours per week) on a rotating schedule with flight ticket reimbursement, comprehensive health insurance, and free Portuguese language classes.