Italian Social Media Support Specialist — Lisbon

Cross Border Talents; Porto; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Language classes

Flight reimbursement

Company accommodation

Job summary

Cross Border Talents seeks fluent Italian speakers to join the Social Media Customer Care team in Lisbon for September and October. You will respond to customer queries on social platforms, provide clear information, and escalate issues when necessary.

The role is full-time (40 hours per week) with rotating shifts, offering a 12-month contract plus relocation support. Employment includes health insurance and language classes to help you settle in.

Qualifications

• Fluent Italian in writing and speaking.
• English proficiency at B1/B2 level.
• Typing speed of 20+ wpm is required.

Responsibilities

• Respond to customer queries via social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Customer focus

Job description

Cross Border Talents seeks fluent Italian speakers to join the Social Media Customer Care team in Lisbon for September and October. You will respond to customer queries on social platforms, provide clear information, and escalate issues when necessary.

The role is full-time (40 hours per week) with rotating shifts, offering a 12-month contract plus relocation support. Employment includes health insurance and language classes to help you settle in.