Italian-speaking Customer Support Specialist — Lisbon

Avec; Lisboa; Hybrid; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation package fully covered

Meal allowance (prepaid card)

Job summary

Avec in Lisbon is seeking a Customer Support Specialist for the Italian market. You will assist users by providing clear information and resolving inquiries across phone and email channels, ensuring a smooth customer experience.

The role emphasizes professional guidance, structured workflow, and a service-oriented mindset. Full relocation to Portugal is provided, including assistance with visa and housing arrangements.

Qualifications

• Fluency in Italian at C2 level and English at B2 level.
• Strong communication and customer-care skills.
• Ability to work in a structured, fast-paced environment.

Responsibilities

• Handle inbound calls and email inquiries.
• Provide accurate information and clear guidance.
• Support customers with account- or service-related questions.
• Request and update customer documentation as needed.
• Process orders and coordinate follow-up steps.

Skills

Italian C2

English B2

Customer support

Communication

Job description

Avec in Lisbon is seeking a Customer Support Specialist for the Italian market. You will assist users by providing clear information and resolving inquiries across phone and email channels, ensuring a smooth customer experience.

The role emphasizes professional guidance, structured workflow, and a service-oriented mindset. Full relocation to Portugal is provided, including assistance with visa and housing arrangements.