Italian-Speaking SaaS Support Specialist — Demos & IT Help

Teamviewer Gmbh; Braga; Hybrid; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Onsite onboarding in HQ

Competitive compensation

Public transport friendly offices

Gym discounts

Benefits platform discounts

Team events

Open door policy

Hybrid work time

Work From Abroad program

Diversity & inclusion

Job summary

TeamViewer GmbH in Porto is seeking an experienced Customer Support Specialist (Italian) to help customers resolve IT challenges, deliver demonstrations, and provide tailored solutions for an outstanding experience.

You will support customers via multiple channels, guide them through onboarding and licensing, and collaborate with internal teams to continuously improve service quality and customer satisfaction. Hybrid work and onboarding in Porto are offered.

Qualifications

• Fluent in Italian and English; additional languages are a plus.
• Strong interest in technology, software, and IT environments.
• Ability to understand software products and explain technical concepts to customers.
• Strong communication and problem-solving skills with a customer-focused mindset.
• Comfortable working with Windows and macOS.

Responsibilities

• Provide professional support via phone, email, ticket system, and chat, handling technical and account inquiries.
• Assist customers with software usage, onboarding, licensing, subscriptions, invoicing, and account management.
• Analyze issues, identify solutions, and provide clear guidance for a smooth experience.
• Conduct online demonstrations and highlight functionalities addressing individual needs.
• Prepare tailored offers and support customers throughout their journey with TeamViewer.
• Collaborate with internal teams to resolve requests and improve the customer experience.
• Build strong relationships to deliver high-quality customer experiences.

Skills

Italian language

English language

Customer service mindset

Technical aptitude

Tools

Windows

macOS

Job description

TeamViewer GmbH in Porto is seeking an experienced Customer Support Specialist (Italian) to help customers resolve IT challenges, deliver demonstrations, and provide tailored solutions for an outstanding experience.

You will support customers via multiple channels, guide them through onboarding and licensing, and collaborate with internal teams to continuously improve service quality and customer satisfaction. Hybrid work and onboarding in Porto are offered.