French-Speaking SaaS Customer Support Specialist (Hybrid)
Teamviewer Gmbh
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Benefits offered by this job
Job summary
TeamViewer GmbH is hiring a Customer Support Specialist (French) in Porto. You will provide multilingual support via phone, email, ticketing, and chat, assisting customers with software usage, onboarding, licensing, and invoicing.
The role emphasizes clear guidance, product demos, and tailored solutions to ensure a superior customer experience. The position requires fluency in French and English, a customer-focused mindset, and comfort with Windows/macOS.
Qualifications
- Fluent in French and English with excellent communication skills.
- Strong interest in technology, software and IT environments.
- Ability to explain technical concepts to customers.
- Customer-focused mindset with problem-solving skills.
- Experience with Windows/macOS and SaaS products is a plus.
- Previous customer support or SaaS experience is advantageous.
Responsibilities
- Provide professional support via phone, email, ticket system and chat.
- Assist customers with software usage, onboarding, licensing and invoicing.
- Analyze issues, identify solutions and guide customers clearly.
- Demonstrate product features and tailor solutions to needs.
- Prepare tailored offers and support customers throughout their journey.
- Collaborate with internal teams to improve the customer experience.
- Build strong relationships and deliver high-quality service.
Skills
Job description
TeamViewer GmbH is hiring a Customer Support Specialist (French) in Porto. You will provide multilingual support via phone, email, ticketing, and chat, assisting customers with software usage, onboarding, licensing, and invoicing.
The role emphasizes clear guidance, product demos, and tailored solutions to ensure a superior customer experience. The position requires fluency in French and English, a customer-focused mindset, and comfort with Windows/macOS.
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