Bilingual IT Support Specialist (Italian/English, SaaS)

TeamViewer; Porto; Híbrido; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite Onboarding

Competitive compensation

Public transport friendly offices

Gym benefits

Corporate Benefits platform

Team events

Open door policy

Hybrid work time

Work From Abroad Program

Diversity & inclusion

Resumo da oferta

TeamViewer seeks a Customer Support Specialist in Porto to help customers solve IT challenges and deliver outstanding service. You will assist via phone, email, ticketing, and chat, handling software usage, onboarding, licensing, invoicing, and account management.

You’ll analyze issues and provide clear guidance, building strong customer relationships and contributing to a high-quality experience. The role requires fluency in Italian and English, a passion for technology, and the ability to

Qualificações

• Fluent in Italian and English.
• Strong interest in technology, software, and IT environments.
• Ability to translate technical concepts for customers with varying expertise.

Responsabilidades

• Provide support via phone, email, ticket system, and chat.
• Assist with software usage, onboarding, licensing, subscriptions, invoicing, and account management.
• Analyze issues and guide customers to effective solutions.

Conhecimentos

Italian

English

Communication

Customer-focused

Tech interest

Descrição da oferta de emprego

TeamViewer seeks a Customer Support Specialist in Porto to help customers solve IT challenges and deliver outstanding service. You will assist via phone, email, ticketing, and chat, handling software usage, onboarding, licensing, invoicing, and account management.

You’ll analyze issues and provide clear guidance, building strong customer relationships and contributing to a high-quality experience. The role requires fluency in Italian and English, a passion for technology, and the ability to