Customer Service Representative – Italian & English

Cross Border Talents; Almada; Presencial; EUR 9500 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus €2,000 paid in instal.

Private health insurance from day one

Meal allowance €154/month

Resumo da oferta

Cross Border Talents is seeking a Customer Service Representative in Lisbon, on-site, to assist Italian and English-speaking customers in a dynamic, multicultural environment. You will be the primary point of contact, delivering professional support and problem resolution with a strong emphasis on customer satisfaction.

The role requires Italian at C2 and English at B2/C1, along with excellent communication and interpersonal skills.

Qualificações

• Italian: C2 proficiency.
• English: strong B2 or C1 level.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset and problem-solving aptitude.

Responsabilidades

• Provide customer support in Italian and English.
• Respond to inquiries and offer solutions.
• Interact with customers professionally and warmly.
• Handle requests efficiently and maintain high service standards.
• Utilize various digital tools and platforms daily.
• Follow established procedures to ensure positive experience.

Conhecimentos

Italian proficiency

English proficiency

Communication skills

Interpersonal skills

Problem solving

Digital tools

Descrição da oferta de emprego

***Welcome bonus €2,000***
Join the customer service team of a leading international insurance company in Lisbon, supporting customers in a dynamic, multicultural environment.

As a Customer Service Representative, you will be a key point of contact for customers, providing professional support and assistance in both Italian and English.

Responsibilities

• Provide customer support and assistance in Italian and English
• Respond to customer enquiries and provide appropriate solutions
• Communicate with customers in a professional and friendly manner
• Handle customer requests efficiently and ensure a high standard of service
• Use different digital tools and platforms as part of your daily work
• Follow established procedures and contribute to a positive customer experience

Requirements

• Italian: C2
• English: strong B2 or C1
• Strong communication and interpersonal skills
• Customer-oriented approach
• Good problem-solving skills
• Comfortable working with digital tools and multiple platforms
• Ability to work in a dynamic, international environment

Location: Lisbon, Portugal
Work model: On site
Schedule: Monday - Friday, 9:00-18:00
Remuneration: €1,000 gross per month, paid in 14 instalments, which is approximately €1,166 gross per month when averaged over 12 months
Perks: Welcome bonus €2,000 paid in 12 monthly instalments, private health insurance from day one & meal allowance of €154 per month
Salary + perks total: €1,486 gross per month
Relocation: Optional accommodation; room in a shared apartment with all bills included - €200-300 deduction per month