Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

hotel)

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support professional to join our client’s on-site team in Sofia, Bulgaria. You will handle gaming-related inquiries via chat, email and phone, delivering high-quality service while ensuring security and privacy for player accounts.

The ideal candidate is fluent in Italian, has customer support experience, and is passionate about gaming.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• Previous experience in Customer Support Services is advantageous.
• Genuine passion for the gaming industry.
• Strong communication skills in a multicultural environment.

Responsibilities

• Provide high-quality technical and account support via chat, email, and phone for the gaming community.
• Resolve user queries with professionalism and efficiency.
• Maintain deep understanding of gaming platforms to offer real-time assistance.
• Collaborate with internal teams to escalate complex issues.
• Adhere to security and privacy protocols for player accounts.
• Meet performance KPIs and support the Italian-speaking desk.
• Act as a brand ambassador and build positive relationships with players.

Skills

Italian language

Communication skills

Customer service

Job description

Italian Speaking Gaming Customer Service Support

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Services sector. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in their careers while helping companies scale through superior human capital management.

Job Overview

We are currently seeking dedicated professionals for an Italian Speaking Gaming Customer Service Support position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will provide expert support to gaming enthusiasts, making it one of the most exciting Italian-speaking jobs available for those looking to kickstart their career in the heart of Europe.

Key Responsibilities

• Provide high-quality technical and account support via chat, email, and phone for the gaming community.
• Ensure exceptional user experiences by resolving gaming-related queries with professionalism and efficiency.
• Maintain a deep understanding of gaming industry platforms to offer accurate, real-time assistance.
• Collaborate with internal departments to elevate complex issues within the Customer Support Services workflow.
• Adhere to security and compliance protocols to ensure the safety and privacy of player accounts.
• Consistently meet performance KPIs and contribute to the overall success of the Italian-speaking support desk.
• Foster positive relationships with players, acting as a brand ambassador for our premium gaming clients.
• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory) for seamless relocation to our offices.
• Previous experience in a Customer Support Services role is considered a distinct advantage.
• A genuine passion for the gaming industry and an interest in digital entertainment.
• Strong communication skills and the ability to thrive in a multicultural, professional environment.
• Commitment to on-site work, ensuring the highest standards of team collaboration in Sofia.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus

• Opportunities for career growth within the international gaming industry.
• And Much More…

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a vibrant culture, a sunny climate, and a perfect blend of historic charm and modern living. Sofia, the capital of Bulgaria, offers a rich social scene and an affordable, high-quality lifestyle that makes it a top destination for expatriates worldwide.

With a comprehensive relocation package, starting your new journey in Bulgaria is seamless and stress-free. From the exquisite local cuisine to the breathtaking mountain landscapes, Bulgaria provides an exceptional environment to balance your professional ambitions with a rewarding personal life while pursuing your Italian Speaking Gaming Customer Service Support position in Bulgaria.