Italian-Speaking CX Specialist — On-Site Lisbon

Ignite; Sintra; Vor Ort; EUR 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

Paid onboarding

Performance bonus

Central Lisbon location

Zusammenfassung

Ignite in Lisbon is seeking a Customer Experience Specialist for the Italian-speaking market during peak retail seasons. This 100% on-site role offers a base salary of €1,200 gross/month on a 14-month structure plus a monthly bonus of up to €150 based on performance.

Join a dedicated team handling inquiries via phone, email, and live chat, ensuring high-quality customer care during Black Friday, Christmas, and New Year sales windows.

Qualifikationen

• Fluent Italian (C1/C2) is mandatory.
• Basic to good English is beneficial.
• Strong interpersonal and problem-solving skills.

Aufgaben

• Provide cheerful, helpful support to Italian customers via phone, email, and live chat.
• Manage high volumes of inquiries during peak retail periods.
• Assist with order status, delivery tracking, payments, returns, and refunds.
• Maintain accurate records in the CRM system.
• Collaborate with team leads to meet service targets.

Kenntnisse

Italian language

CRM familiarity

Communication skills

IT literacy

Tools

CRM software

Jobbeschreibung

Ignite in Lisbon is seeking a Customer Experience Specialist for the Italian-speaking market during peak retail seasons. This 100% on-site role offers a base salary of €1,200 gross/month on a 14-month structure plus a monthly bonus of up to €150 based on performance.

Join a dedicated team handling inquiries via phone, email, and live chat, ensuring high-quality customer care during Black Friday, Christmas, and New Year sales windows.