Italian-Speaking Customer Support Specialist – Portugal

CloserHire; Portugal; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Meal Allowance

Work From Home

Job summary

CloserHire is recruiting an Italian-speaking Customer Support Specialist to work fully remotely from Portugal for a streaming entertainment project. You will support customers in Italian and English via phone, email, and chat, handling account, billing, and streaming inquiries while ensuring a high-quality customer experience.

The role offers full-time employment with 14 salaries per year, private health cover, meal allowance, and a remote-friendly setup with rotating shifts across weekends and

Qualifications

• Fluent in Italian and English required.
• Experience in customer support preferred.
• Comfortable working remotely and adapting to a multicultural team.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide customer support via phone, email, and chat in Italian and English.
• Assist customers with account management, subscriptions, billing, and streaming inquiries.
• Troubleshoot streaming issues and guide users through product features.
• Document interactions accurately and escalate complex cases when needed.

Skills

Italian-speaking

Customer support

English communication

Job description

€1,000 per month × 14 salaries (gross) — plus 14 Salaries a Year, Private Health Cover, Meal Allowance. Italian-Speaking Customer Support Specialist in Portugal (remote).

What you’ll actually take home

€1,000 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance
• Work From Home

Everything else in the package

You also get fully remote position from anywhere in Portugal, comprehensive paid onboarding and training, stable full-time employment, international and multicultural working environment, career development and internal growth opportunities, private health insurance Meal allowance, ongoing learning and development programs, and rotating schedule covering Monday to Sunday, 07:00–21:00, with 2 rotational days off.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project, working fully remotely from Portugal. If you’re passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world’s most popular streaming platforms.

Day to day that means provide customer support via phone, email, and chat in Italian and English, assist customers with account management, subscriptions, billing, and streaming inquiries, troubleshoot technical issues related to streaming services, devices, and account access, guide customers through product features and platform functionality, resolve customer concerns efficiently while delivering an exceptional customer experience, accurately document customer interactions using internal systems, and elevate complex cases when necessary and ensure timely follow-up.

What you need to bring

• Flexibility to work rotating shifts, including weekends and public holidays
• Suitable home-working environment and reliable internet connection
• Currently based in Portugal or willing to relocate to Portugal
• Ability to work independently and effectively in a remote environment
• Comfortable using multiple digital tools and systems simultaneously
• Strong problem-solving abilities and customer-focused mindset
• Excellent communication and active listening skills

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.