Spanish & Galician-Speaking Customer Support – Portugal

CloserHire; Portugal; Remote; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Relocation accommodation option

Job summary

CloserHire is partnering with a leading international customer experience provider to recruit Galician- and Spanish-speaking Customer Support Experts for a global streaming platform. In this role you will be the first point of contact for customers, handling account management, billing enquiries, technical issues and product questions.

The position is remote from mainland Portugal, 40 hours per week on a 24/7 rotating schedule including nights and weekends.

Qualifications

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Galician.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.

Responsibilities

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.
• Communicate clearly and professionally throughout every customer interaction.
• Maintain a positive and customer-centric approach.
• Work within a multicultural and collaborative customer support environment.

Skills

Galician

Castilian Spanish

English (B1+)

Excellent communication

Problem-solving

Tech-savvy

Team oriented

Job description

Galician-speaking role in Portugal (remote). €1,059 per month (gross). Relocation support included.

At a glance

• Location: Portugal (remote)
• Work model: Work From Home
• Languages: Galician
• Salary: €1,059 per month (gross)
• Start: 16/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features.

What you'll do

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

What we're looking for

• Full professional fluency in Castilian Spanish
• Full professional fluency in Galician
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule

Salary

€1,059 per month (gross)

Benefits

• Remote work from mainland Portugal
• Full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.