Customer Support Specialist – Lisbon (On-Site) + €1k Bonus

Cross Border Talents; Lisboa; Vor Ort; EUR 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Zusammenfassung

Cross Border Talents in Lisbon is seeking a Customer Support Representative to be the first point of contact for customers, where patience and clear communication help resolve issues on the spot.

You will keep case notes up to date, decide when escalation is needed, and follow up on open tickets. English (B2) and Italian fluency are required, with a comfort level using new internal systems.

Qualifikationen

• Fluent Italian and English at B2 level.
• Tech-savvy and quick to learn internal systems.
• Clear, professional written and spoken communication.
• Customer-facing experience is a plus.

Aufgaben

• Keep internal systems and case notes accurate and current.
• Recognize when to escalate versus resolve directly.
• Follow up on open cases to ensure timely closure.
• Contribute to a supportive, collaborative team environment.

Kenntnisse

Italian

English (B2)

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a Customer Support Representative to be the first point of contact for customers, where patience and clear communication help resolve issues on the spot.

You will keep case notes up to date, decide when escalation is needed, and follow up on open tickets. English (B2) and Italian fluency are required, with a comfort level using new internal systems.