Italian-Speaking Customer Support For Streaming Entertainment

Jc Recruiting; Portugal; Remote; EUR 23,000 - 35,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Health insurance

Meal allowance

Career development

Rotating schedule

Job summary

JC Recruiting is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project, working fully remotely from Portugal. You’ll assist subscribers with accounts, subscriptions, and technical inquiries while supporting one of the world’s most popular streaming platforms.

The role involves providing support in Italian and English, handling billing and streaming questions, troubleshooting devices,

Qualifications

• Native-level fluency in Italian.
• English proficiency at B2 level.
• Excellent communication and active listening skills.

Responsibilities

• Provide customer support via phone, email, and chat in Italian and English.
• Assist customers with account management, subscriptions, billing, and streaming inquiries.
• Troubleshoot technical issues related to streaming services, devices, and account access.
• Guide customers through product features and platform functionality.
• Resolve customer concerns efficiently while delivering an exceptional customer experience.
• Accurately document customer interactions using internal systems.

Skills

Italian fluency

English (B2)

Communication

Active listening

Job description

JC Recruiting is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project, working fully remotely from Portugal.

If you’re passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world’s most popular streaming platforms. You’ll help subscribers with their accounts, subscriptions, and technical inquiries while enjoying the flexibility of working from home anywhere in Portugal.

Your Role

• Provide customer support via phone, email, and chat in Italian and English
• Assist customers with account management, subscriptions, billing, and streaming inquiries
• Troubleshoot technical issues related to streaming services, devices, and account access
• Guide customers through product features and platform functionality
• Resolve customer concerns efficiently while delivering an exceptional customer experience
• Accurately document customer interactions using internal systems

QUALIFICATIONS / REQUIREMENTS

• Native-level fluency in Italian
• Good command of English (B2 level)
• Excellent communication and active listening skills

BENEFITS

• Fully remote position from anywhere in Portugal
• Comprehensive paid onboarding and training
• Stable full-time employment
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance
• Meal allowance
• Ongoing learning and development programs
• Rotating schedule covering Monday to Sunday, 07:00–21:00, with 2 rotational days off

Language:

Italian

Employment Type:

Remote

Requirements:

• Native-level fluency in Italian
• Good command of English (B2 level)
• Excellent communication and active listening skills