Spanish & Basque-Speaking Customer Support Expert – Entertainment & Streaming

Jc Recruiting; Lisboa; Hybrid; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Remote work from mainland Portugal

Health insurance from first day

Meal allowance provided via debit card

Holiday and Christmas allowances

Relocation accommodation option

Flight costs reimbursed

Job summary

JC Recruiting partners with a leading international entertainment platform to recruit Spanish and Basque-speaking Customer Support Experts. This is a remote role across mainland Portugal, with potential attendance at a Lisbon hub for training or operational needs.

You will be the first point of contact for customers, handling account management, billing inquiries, technical issues, and product questions with empathy and professionalism.

Qualifications

• Fluency in Castilian Spanish (full professional)
• Fluency in Basque (full professional)
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and detail-oriented
• Ability to work effectively in a fast-paced, team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule
• Currently based in mainland Portugal or willing to relocate

Responsibilities

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Skills

Communication skills

Interpersonal skills

Problem solving

Empathy

Teamwork

Attention to detail

Fast-paced environment

Job description

JC Recruiting is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.

In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Qualifications / Requirements

• Full professional fluency in Castilian Spanish
• Full professional fluency in Basque
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule
• Currently based in mainland Portugal or willing to relocate

Benefits

• Remote work from mainland Portugal
• Full-time position of 40 hours per week
• 8-hour shifts with an additional lunch break
• 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract
• Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service
• Accommodation provided
• Flight costs reimbursed