Italian Speaking Customer Advisor - Lisbon

Speakit Jobs; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Speakit Jobs in Lisbon, Portugal, seeks a Technical Support Advisor to assist viewers via phone and chat, resolve software questions, and troubleshoot system configurations. You will deliver accurate, real-time responses and help users navigate digital streaming services.

The ideal candidate speaks Italian at a high level and English at B2, with excellent communication, empathy, and a customer‑oriented approach, thriving in a multicultural, people‑focused environment.

Qualificações

• Italian language proficiency at a high level.
• Fluent English (B2) required.
• Excellent communication and customer service mindset.
• Empathy, teamwork and a customer-oriented approach.

Responsabilidades

• Assist viewers through phone and/or chat with various queries.
• Provide account and application support related to software functionality.
• Provide technical support and troubleshoot system configurations and network settings.
• Give accurate, real-time responses to viewers’ inquiries.

Conhecimentos

Italian (high level)

English (B2)

Communication skills

Empathy

Team spirit

Customer-oriented

Ferramentas

Digital streaming services

Descrição da oferta de emprego

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day.

We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match.

Grow with our client, show off your skills, build your career path, and enjoy every moment in a people- focused global company.

Responsibilities

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Are passionate about entertainment and media enterprise
• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices