Italian Speaker Customer Service Advisor

Cross Border Talents; Lisboa; Presencial; EUR 10 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation support

Training and development

Career growth

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Service Advisor to deliver frontline support for Italian-speaking clients. The role involves handling inquiries via phone, email, and chat, resolving issues with empathy, and maintaining accurate records in the CRM system.

You will work on-site in Lisbon, joining a dynamic team with growth opportunities and relocation support. The ideal candidate has native Italian, basic English for internal communication, and a friendly,

Qualificações

• Native-level Italian (written and spoken) with good English for internal communication.
• Experience in customer service preferred but not mandatory.
• Basic computer skills and familiarity with CRM software.

Responsabilidades

• Provide timely customer support to Italian-speaking clients via phone, email, and chat.
• Diagnose and resolve issues with empathy and efficiency.
• Maintain deep product knowledge to offer accurate information.
• Log and track customer interactions and resolutions in the CRM system.
• Contribute to improvements of support processes with customer feedback.

Conhecimentos

Italian language

Customer service

CRM software

Communication skills

Ferramentas

CRM systems

Ticketing tools

Descrição da oferta de emprego

Italian Speaker Customer Service Advisor

About the job Italian Speaker Customer Service Advisor

Italian Customer Support Service Advisor

Location: Lisbon, Portugal
Position Type: Full-time, On-site

Are you passionate about providing exceptional customer support? Do you have a knack for communication and problem-solving? If so, we have the perfect opportunity for you!

About Us:

Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture. The company isspecializing in providing top-notch customer support services to global brands across various industries.

Key Responsibilities:

• Customer Assistance: Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat).
• Problem Resolution: Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
• Product Knowledge: Maintain a deep understanding of our products and services to offer precise and helpful information.
• Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
• Feedback and Improvement: Actively contribute to the enhancement of our support processes by providing customer feedback and insights.

Requirements:

• Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
• Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
• Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
• Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial.
• Problem-Solving: Ability to think on your feet and offer solutions in a fast-paced environment.
• Availability: Flexibility to work in shifts, including weekends and holidays if necessary.

What We Offer:

• Competitive Salary: Attractive compensation package with performance bonuses.
• Professional Growth: Opportunities for career advancement within the company.
• Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
• Work Environment: Modern, well-equipped office space in the heart of Lisbon.
• Cultural Experience: Chance to live and work in one of Europes most vibrant cities, known for its rich culture, history, and beautiful coastline.
• Relocation Support: Assistance with relocation, including help with finding accommodation.

Why Lisbon?

Lisbon is more than just a city; its a lifestyle. Enjoy a unique blend of old-world charm and contemporary flair, from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife. With a warm climate and friendly locals, its a fantastic place to live and work.