Italian Speaking Customer Advisor

Ignite; Sintra; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Fully paid training

Inclusive environment

Health & Wellness

Resumo da oferta

Ignite in Lisbon is seeking an Italian Customer Support Specialist to join a 40-hour week, on-site team. You will be the primary point of contact for Italian-speaking clients, resolving inquiries via live chat, phone and email, while maintaining meticulous CRM records and contributing to team KPIs.

The role requires fluent Italian (C1/C2) and at least English B2, with a 24/7 rotating shift pattern. EU work authorization is required and the office is centrally located in Lisbon.

Qualificações

• Fluent Italian (C1/C2) and English (B2) required.
• On-site in Lisbon, Portugal.
• EU/EEA citizenship or valid work authorization for Portugal.
• Strong interpersonal and communication skills with resilience.

Responsabilidades

• Handle incoming requests from Italian-speaking users via live chat, phone, and email in a warm, professional tone.
• Analyze issues, identify root causes, and provide effective, timely solutions.
• Maintain precise records of interactions, ticket progress, and resolutions in the CRM system.
• Strive to meet or exceed KPI targets such as CSAT, FCR, and average handling times.
• Participate in regular training to stay updated on software, processes, and workflows.

Conhecimentos

Fluent Italian

English B2

24/7 shifts

Descrição da oferta de emprego

Position: Italian Customer Support Specialist

Work Model: On-site (Lisbon, Portugal)

Start Date: Immediate availability preferred

Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)

Position Summary

Eager to launch your international career path in sunny Portugal? We are actively seeking customer-focused Italian speakers to become part of our multicultural team in Lisbon. Functioning as the primary contact for Italian-speaking clients, you will resolve user inquiries across telephone, email, and interactive live chat channels. This role is a perfect fit for proactive, detail-driven professionals who flourish within fast-paced, collaborative team settings.

Key Responsibilities

• Customer Interaction: Oversee incoming requests from Italian-speaking service users via live chat, telephone, and email utilizing a warm, courteous, and professional tone.
• Issue Resolution: Analyze customer difficulties, pinpoint underlying causes, and deliver customized, effective solutions in a timely manner.
• System Documentation: Maintain highly precise records of user interactions, ticket progress, and detailed resolution steps directly within our CRM system.
• KPI Achievement: Consistently reach and surpass key performance indicators including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and average processing times.
• Continuous Learning: Take part in regular educational workshops to stay completely up to date with software enhancements, company protocols, and operational workflow changes.

Qualifications

• Language Skills: C1/C2-level fluency in written and spoken Italian; minimum B2-level English proficiency for system navigation, training sessions, and internal team communication.
• Availability: Full willingness to work a 24/7 variable rotational shift schedule.
• Location: On-site presence required every working day at our central office situated in Lisbon.
• Work Authorization: EU/EEA citizenship, a valid EU passport, or full legal work authorization for Portugal.
• Core Skills: Outstanding interpersonal communication abilities, attentive listening, resilience under pressure, and a solution-oriented mindset.

Compensation Options

Select between two distinct salary models depending on your personal circumstances:

• Option A: Local Package (For Local Residents)
  • Base Pay: €1,262.33 gross monthly (distributed over 12 months).
  • Housing: Independent living arrangements managed by the candidate.
  • Best For: Applicants who currently reside in Lisbon or prefer arranging their own private accommodation.
• Option B: Relocation Package (For Candidates Moving to Lisbon)
  • Base Pay: €1,059.00 gross monthly (distributed over 12 months).
  • Housing Included: Private bedroom provided within a shared corporate flat with all utility expenses fully covered.
  • Travel Perks: Complete reimbursement for your initial flight to Lisbon following successful probation, alongside organized airport transfer services.

Perks & Benefits

• Growth Opportunities: Defined internal promotion pathways into Quality Assurance, Corporate Training, or Team Leadership positions.
• Fully Paid Training: In-depth initial onboarding program to ensure you are thoroughly prepared for everyday operations.
• Inclusive Environment: Energetic, diverse working atmosphere featuring company-funded team activities, sports networks, and social gatherings.
• Health & Wellness: Private health insurance coverage provided after 6 months of employment, along with accessible mental health support.
• Location Perks: Take advantage of residing in warm, historic Lisbon with its close proximity to the ocean and rich cultural environment.