Italian Speaking Customer Advisor

Ignite; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Paid onboarding

Office culture

Private medical coverage after 6 meses

Lisbon lifestyle

Resumo da oferta

Ignite is seeking an Italian-speaking customer support representative in Lisbon to manage inquiries via phone, chat, and email. You will act as the primary liaison for Italian users and strive to deliver fast, effective assistance within a dynamic team environment.

Responsibilities include handling inquiries in Italian, logging interactions in CRM, and meeting KPIs such as CSAT and FCR. The role requires on-site work in Lisbon with 24/7 rotational scheduling and EU work eligibility.

Qualificações

• Fluent written and spoken Italian.
• Upper-intermediate English (B2).
• Able to work a 24/7 rotational schedule.
• On-site work in Lisbon.
• EU citizenship or legal right to work in Portugal.
• Strong communication and active listening.

Responsabilidades

• Handle inbound Italian user inquiries via phone, email, and live chat.
• Diagnose issues and provide tailored resolutions promptly.
• Log all interactions and ticket updates in CRM.
• Meet KPIs: CSAT, First Contact Resolution, and handle time.
• Participate in regular training to stay updated on product features and processes.

Conhecimentos

Italian fluency

English (B2)

Shift flexibility

On-site work

EU work rights

Descrição da oferta de emprego

Workplace Setup: Fully in-office based in Lisbon, Portugal

Availability: Immediate start preferred

Operating Schedule: 24/7 continuous rotational shifts (5-day work week, 8 hours daily)

Role Overview

Excited to build a long-term, rewarding career path in Lisbon? We are searching for customer-centric, fluent Italian-speaking representatives to join our international workforce in Portugal. Acting as the primary liaison for Italian users, you will manage inquiries across phone calls, real-time chat, and email to ensure fast, helpful assistance. This represents an excellent opportunity for natural problem-solvers who thrive within dynamic, team-based environments.

Primary Duties

• Client Communication: Field inbound customer communications from Italian speakers via telephone, email, and live messaging with an empathetic, professional attitude.


• Troubleshooting: Evaluate individual customer requirements, diagnose core problems, and provide clear, tailored resolutions without unnecessary delay.


• Record Keeping: Rigorously log all client interactions, ongoing ticket updates, and resolution statuses within internal CRM software.


• Performance Metrics: Satisfy targeted operational key performance indicators, such as CSAT scores, First Contact Resolution (FCR), and overall handle duration.


• Ongoing Upskilling: Participate in routine training refreshers to keep current with changing product features, internal processes, and company policies.

Candidate Requirements

• Italian Fluency: Fluent command (C1/C2 level) across both written and spoken Italian.


• English Skills: Upper-intermediate (B2 level) command of English for corporate training, internal communication, and system usage.


• Shift Flexibility: Total adaptability to work a 24/7 rotational schedule covering dynamic working hours and days.


• Work Location: Daily on-site presence at our primary corporate facilities in Lisbon.


• Legal Status: EU citizenship, an EU passport, or legal right to work within Portugal.


• Key Competencies: Exceptional communication skills, active listening, composure during high-stress situations, and a proactive attitude.

Compensation Packages

Applicants can select from two tailored salary packages:

• Option 1: Standard Salary Package (For Local Candidates)
  
  
  
  • Base Pay: €1,262.33 gross monthly (paid across 12 months).
  
  
  • Best For: Candidates already living in Lisbon or managing their accommodation independently.
  
  
  
  


• Option 2: Relocation Assistance Package (For Relocating Candidates)
  
  
  
  • Base Pay: €1,059.00 gross monthly (paid across 12 months).
  
  
  • Housing Included: Private room in a shared corporate apartment with all standard utilities (water, gas, electricity, internet) fully covered.
  
  
  • Travel Perks: Reimbursement for your initial inbound flight to Lisbon post-probation, plus organized airport pickup upon arrival.
  
  
  
  

Benefits & Perks

• Career Development: Accessible internal growth paths into Quality Assurance, Corporate Training, or Management roles.


• Paid Onboarding: Thorough, fully compensated initial training program.


• Office Culture: International, vibrant team environment with sponsored sports activities, team events, and social gatherings.


• Health Benefits: Private medical coverage after 6 months of employment, alongside wellness resources.


• Lifestyle: Experience living in Lisbon with its warm weather, coastal access, rich history, and vibrant lifestyle.