Italian Speaking Customer Advisor

Ignite; Sintra; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Resumo da oferta

Ignite is seeking a bilingual Italian-speaking customer support agent in Lisbon to join our on-site team. You will handle inbound inquiries via phone, live chat, and email, delivering courteous, effective assistance to Italian clients.

The role requires English at least B2, a flexible 24/7 rotating schedule, and full-time work in our Lisbon office. You will log interactions in our CRM, identify root causes, and provide practical solutions.

Qualificações

• Italian language at C1/C2 level (spoken and written).
• English proficiency at least B2 for internal communication and training.
• Ability to adapt to a flexible, 24/7 rotating shift framework.
• Regular, full-time attendance at Lisbon office.
• EU/EEA nationality or legal work authorization for Portugal.

Responsabilidades

• Manage incoming customer service inquiries from Italian clients via telephone, live chat, and email.
• Analyze customer challenges, identify root causes, and provide customized resolution plans.
• Maintain meticulous records of client interactions and resolutions in the CRM system.
• Meet operational targets including customer satisfaction, First Contact Resolution, and handling times.
• Participate in ongoing training on product launches and procedures.

Conhecimentos

Italian language (C1/C2)

English proficiency (B2)

24/7 rotating schedule

On-site Lisbon office

EU/EEA work authorization

Descrição da oferta de emprego

Location: Fully On-site (Lisbon, Portugal) |

Start Date: Immediate |

Schedule: 24/7 rotational (5 days/week, 8 hours/day)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor-made for dynamic, problem-solving candidates who thrive in fast-paced environments.

Key Responsibilities

• Customer Interaction: Manage incoming customer service inquiries from Italian clients via telephone, electronic mail, and live chat, maintaining high standards of professional courtesy and attentiveness.
• Issue Resolution: Analyze customer challenges, identify root causes, and provide customized, practical resolution plans.
• System Logging: Maintain meticulous records of client interactions, ticket updates, and resolutions within the corporate CRM software.
• Performance Goals: Consistently meet operational targets, including customer satisfaction metrics, First Contact Resolution percentages, and average handling durations.
• Ongoing Learning: Participate in continuous training programs to stay current regarding new product launches, corporate guidelines, and day-to-day procedures.

Qualifications

• Italian Language: Native or advanced command (C1/C2 level) in spoken and written Italian.
• English Competency: At least B2 level proficiency to support internal correspondence, platform training, and group collaboration.
• Schedule Flexibility: Ability to adapt to a flexible, 24/7 rotating shift framework.
• On-Site Requirement: Regular, full-time daily attendance at our Lisbon office.
• Work Authorization: EU/EEA nationality, a valid European passport, or legal documentation allowing unrestricted employment within Portugal.
• Key Attributes: Strong communication abilities, keen active listening skills, the ability to remain calm under pressure, and a dedicated, proactive attitude.

Compensation Models

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month schedule)
• Ideal For: Candidates currently living in or around Lisbon or those who prefer to arrange their own living accommodations independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month schedule)
• Accommodation: A private bedroom in a shared, company-provided apartment with all utility expenses covered
• Travel Benefits: Complete reimbursement of flight expenses post-probation, plus organized airport pickup upon landing

Employee Perks

• Advancement Opportunities: Well-defined, transparent internal career paths opening doors to Quality Assurance, Training, or Management positions.
• Paid Onboarding: Thorough, fully paid initial training tailored to set you up for enduring success.
• Work Environment: A vibrant, global workplace culture enhanced by athletic clubs, social meetups, and group activities.
• Health & Wellness: Private medical insurance kicking in after six months on the job, complemented by specialized mental health support tools.
• Location Advantages: Enjoy residing in Lisbon, known for its wonderful seaside weather, deep cultural heritage, and vibrant urban atmosphere.