Italian Speaking Customer Advisor

Ignite.; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement opportunities

Paid onboarding

Work environment

Health & wellness

Lisbon location advantages

Resumo da oferta

Ignite. in Lisbon is seeking an Italian-speaking customer support agent to join a multicultural team. You will handle inquiries via phone, live chat, and email, delivering courteous, tailored solutions for Italian clientele.

This full-time on-site role requires EU work authorization and a 24/7 rotational schedule. The company offers relocation support and comprehensive onboarding to help you thrive in Lisbon's dynamic environment.

Qualificações

• Italian language: Advanced or native fluency (C1/C2) in both oral and written Italian.
• English proficiency: Minimum B2 level to facilitate internal communications and training.
• Schedule flexibility: Ability to work a flexible, 24/7 rotational schedule.
• On-site requirement: Full-time daily presence at Lisbon facility.
• Work authorization: EU/EEA citizenship or legal authorization for full employment in Portugal.

Responsabilidades

• Handle incoming Italian customer service requests via phone, email, and live chat with professional courtesy.
• Diagnose customer difficulties and provide tailored, effective resolutions.
• Record thorough documentation of customer engagements, ticket updates, and solutions in the CRM.
• Strive to meet performance benchmarks such as CSAT, First Contact Resolution, and average handle time.
• Participate in ongoing training on new product releases, policies, and workflows.

Conhecimentos

Italian language

English proficiency

Schedule flexibility

On-site presence

EU work authorization

Interpersonal skills

Active listening

Descrição da oferta de emprego

Work Environment:

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Position Overview

Ready to launch an inspiring career in Portugal? We are searching for customer-oriented, fluent Italian speakers to join our multicultural team in Lisbon. Representing premium global brands, you will assist Italian clientele by handling incoming inquiries across phone calls, live chat, and email channels. This opportunity is suited for energetic, solution-oriented individuals who excel within fast-moving settings.

Key Responsibilities

• Customer Interaction: Handle incoming Italian customer service requests via phone, email, and live chat using professional courtesy and care.
• Issue Resolution: Diagnose customer difficulties, uncover underlying problems, and supply tailored, effective resolution strategies.
• System Logging: Record thorough documentation of customer engagements, ticket modifications, and solutions within the internal CRM platform.
• Performance Goals: Continuously achieve operational benchmarks, such as CSAT scores, First Contact Resolution rates, and average handle times.
• Ongoing Learning: Engage in ongoing training sessions to remain up to date on new product releases, company policies, and operational workflows.

Qualifications

• Italian Language: Advanced or native fluency (C1/C2 competency) in both oral and written Italian.
• English Competency: Minimum B2 level proficiency to facilitate internal communications, system training, and team collaboration.
• Schedule Flexibility: Capability to work a flexible, 24/7 rotational schedule pattern.
• On-Site Requirement: Full-time daily presence required at our Lisbon facility.
• Work Authorization: EU/EEA citizenship, an active EU passport, or legal authorization permitting full employment in Portugal.
• Key Attributes: Excellent interpersonal skills, sharp active listening capability, composure under pressure, and a proactive work ethic.

Compensation Models

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross per month (12-month schedule)
  • Ideal For: Individuals who are already residing in the Lisbon area or who prefer securing their own housing independently
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross per month (12-month schedule)
  • Accommodation: A private room within a shared, company-managed flat with all utility bills included
  • Travel Benefits: Full flight cost reimbursement following probation, alongside arranged airport transfer upon arrival

Employee Perks

• Advancement Opportunities: Clear, structured internal promotion tracks leading into QA, Training, or Leadership roles.
• Paid Onboarding: Comprehensive, fully compensated introductory training designed to prepare you for long-term success.
• Work Environment: A lively, international company culture supported by sports clubs, social gatherings, and team events.
• Health & Wellness: Private health coverage activated after 6 months of employment, accompanied by dedicated mental health support resources.
• Location Advantages: Benefit from living in Lisbon, featuring a pleasant coastal climate, rich history, and dynamic city life.