Italian Speaking Customer Advisor

Ignite.; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Resumo da oferta

Ignite. in Lisbon is seeking bilingual Italian-speaking customer support agents to join our on-site team. You will handle inbound inquiries via phone, live chat, and email, representing top-tier global brands.

The role requires native or advanced Italian, at least B2 English, and a flexible 24/7 rotating schedule. Local residents or those with rights to work in Portugal are welcome.

Qualificações

• Italian language at native or advanced level (C1/C2).
• English proficiency at least B2.
• Willingness to work a 24/7 rotating shift.
• Regular, full-time on-site attendance in Lisbon.
• EU/EEA nationality or valid right to work in Portugal.
• Strong communication and proactive attitude.

Responsabilidades

• Handle inbound customer service inquiries from Italian clients via phone, email, and live chat.
• Analyze customer challenges, identify root causes, and provide customized resolutions.
• Maintain meticulous records of interactions, tickets, and resolutions in the CRM.
• Meet operational targets including CSAT, FCR, and average handling time.
• Participate in ongoing training on product launches and procedures.

Conhecimentos

Italian language (C1/C2)

English (B2+)

24/7 rotating shifts

On-site in Lisbon

Work authorization (EU/EEA)

Strong communication

Descrição da oferta de emprego

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor‑made for dynamic, problem‑solving candidates who thrive in fast‑paced environments.

Key Responsibilities

• Customer Interaction: Manage incoming customer service inquiries from Italian clients via telephone, electronic mail, and live chat, maintaining high standards of professional courtesy and attentiveness.
• Issue Resolution: Analyze customer challenges, identify root causes, and provide customized, practical resolution plans.
• System Logging: Maintain meticulous records of client interactions, ticket updates, and resolutions within the corporate CRM software.
• Performance Goals: Consistently meet operational targets, including customer satisfaction metrics, First Contact Resolution percentages, and average handling durations.
• Ongoing Learning: Participate in continuous training programs to stay current regarding new product launches, corporate guidelines, and day‑to‑day procedures.

Qualifications

• Italian Language: Native or advanced command (C1/C2 level) in spoken and written Italian.
• English Competency: At least B2 level proficiency to support internal correspondence, platform training, and group collaboration.
• Schedule Flexibility: Ability to adapt to a flexible, 24/7 rotating shift framework.
• On‑Site Requirement: Regular, full‑time daily attendance at our Lisbon office.
• Work Authorization: EU/EEA nationality, a valid European passport, or legal documentation allowing unrestricted employment within Portugal.
• Key Attributes: Strong communication abilities, keen active listening skills, the ability to remain calm under pressure, and a dedicated, proactive attitude.

Compensation Models

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12‑month schedule)
• Ideal For: Candidates currently living in or around Lisbon or those who prefer to arrange their own living accommodations independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12‑month schedule)
• Accommodation: A private bedroom in a shared, company‑provided apartment with all utility expenses covered.
• Travel Benefits: Complete reimbursement of flight expenses post‑probation, plus organized airport pickup upon landing.

Employee Perks

• Advancement Opportunities: Well‑defined, transparent internal career paths opening doors to Quality Assurance, Training, or Management positions.
• Paid Onboarding: Thorough, fully paid initial training tailored to set you up for enduring success.
• Work Environment: A vibrant, global workplace culture enhanced by athletic clubs, social meetups, and group activities.
• Health & Wellness: Private medical insurance kicking in after six months on the job, complemented by specialized mental health support tools.
• Location Advantages: Enjoy residing in Lisbon, known for its wonderful seaside weather, deep cultural heritage, and vibrant urban atmosphere.