Insurance Company Customer Representative – Italian Speaker

Pkrecruiting; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation assistance

Training and development

Bonus opportunities

Resumo da oferta

CloserHire partners with a global leader to recruit an Italian-speaking Customer Service Representative for an insurance project in Lisbon, Portugal. You’ll handle calls and chats, process inquiries, and assist with policy changes while maintaining a professional customer experience.

Responsibilities include managing policy documents, handling claims submissions, and coordinating with internal teams. The ideal candidate communicates clearly in Italian (C2) and English (B2) and is eligible to

Qualificações

• Native-level fluency in Italian (C2) and proficient in English (B2).
• Previous customer service experience is advantageous.
• Strong written and verbal communication.
• Eligible to work in Portugal.

Responsabilidades

• Handle incoming calls and chats from customers regarding insurance policies.
• Process service requests in policy administration systems and respond to emails/letters.

Conhecimentos

Italian language (C2)

English language (B2)

Customer service experience

Teamwork

Communication skills

Descrição da oferta de emprego

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Italian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement. Your Role Handle incoming calls and chats from customers with inquiries about their insurance policies Process service requests in the client’s policy administration system Compose and send responses to emails and letters, including contract documents and policy information Conduct indexation and electronic archiving using internal document management tools Manage requests for policy changes, including updating payment methods Support customers with claims submissions and policy cancellations Maintain a high level of service quality and meet client-specific performance targets Your Qualifications Native-level fluency in Italian (C2) and proficient in English (B2) Previous experience in customer service is considered an advantage Strong written and verbal communication skills Professional, diplomatic, and solution-oriented approach to handling customer queries Comfortable working in a team-oriented environment Proactive and motivated to maintain a high standard of performance Eligible to work in Portugal The Offer Full-time position with indefinite contract On-site role in a central Lisbon location Full paid training to prepare you for the role Performance-based incentives and bonus opportunities Referral bonus program for recommending new colleagues Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months